Michael Mccarthy Email & Phone Number

Act as lead project engineer for design, implementation, and support of strategic layer 2 or layer 3 (packet) customer engagements.

Act as project lead for design, implementation, and support of any layer 2 or layer 3 (packet) customer engagements.

Concord, Ca

Act as project engineer for design, implementation, and support of any layer 2 or layer 3 (packet) customer engagements.

Concord, Ca

Act as engineer for design, implementation, and support of any layer 2 or layer 3 (packet) customer engagements.

Winter Park, Fl

Provide second tier support and escalations for EBNRC organization and ABS that included support for the national metro Ethernet network, the national frame relay/ATM network, and national DSL network at the distribution level. This support entails layers 1-3, hardware support and replacement, interfacing with other CenturyLink departments, and frequent customer interaction. Provide project management and execution on numerous proactive and reactive network support projects.

Winter Park, Fl

• Provisioned logical components for customer wide area networks using Frame Relay, ATM, and Metro Ethernet technologies on Cisco Systems, Alcatel-Lucent, Marconi, Ciena, and RAD equipment.• Primary provisioner for national cell site backhaul project using Metro Ethernet Forum EVPL solution.• Tasked with creating process and procedure documentation for the Network Reliability Center-Service Implementation (NRC-SI) group. This included documentation for Frame Relay/ATM, Metro Ethernet, MPLS, BGP, and DNS technologies.• Defined and authored departmental Quality Management System for the NRC-SI group which included Policy & Standards, Process, Procedure, Risk Mitigation, and Training documents.

• Coordinated the rollout of a nationwide wireless internet project.• Supported clinics nationwide during the installation and implementation of a public and private wifi network.

• Managed all aspects of workplace and flight safety with respect to flight instruction operations.• Led initial SMS authoring effort for the Academy. Spearheaded effort to participate in SMS pilot program initiated by the FAA for small operators. This included attending SMS MITRE training.• Managed workplace and personnel security, including fingerprint collection.• Managed and administrated the Aviation Safety Action Plan (ASAP) program.• Managed and implemented a Natural Disaster Contingency Plan.• Managed Hurricane Evacuations• Led testing and evaluation team for the development of a Level 6 Flight Training Device.• FAASTeam Lead RepresentativeTechnical Documents & Publications• Authored, edited, and published technical documents such as Standards Manuals and Training Course Outlines (TCO’s), including flight and ground curriculums.Flight Instructor, Check Instructor and Standardization Instructor• Provided flight and ground instruction to Private, Instrument, Commercial, and Instructor Pilot students.

• Screened passengers and baggage for prohibited items prior to entry into terminal boarding area using fixed and handheld metal detectors, tactile searches, and x-ray machines.

Systems Engineer III, Global/National Channels &Systems Engineer III, Western Channels• Drove technical readiness in the partner SE ranks, customer satisfaction as it related to partners, facilitated TAC/partner interactions, and promoted programs related to those areas such as specializations and gold partner certification. Solutions Engineer, World Wide Channels Technical Operations• Steered strategic direction of existing and emerging technologies in a cross functional role with product management organizations.Systems Engineer II, Cisco Enterprise Sales Organization• Managed the technical aspects of customer facing sales. • Was responsible for customer technical education as it related to a sales engagement, evaluated a customer’s needs—business and technical—and specified equipment, architectural designs, bills of material, and implementation plans. • Group lead for customer satisfaction initiative. • ISO 9000 group internal auditor.

• Provided first and second level support for PBNI’s day 2 support center involving advanced troubleshooting of LAN/WAN environments as well as capacity planning for assigned accounts.• Included customer hardware activity and lab work. The lab work involved design and proof of concept work for future installations and evaluations of new hardware for future support.• Managed onsite implementation and installation projects.• Department lead for initial ISO 9001 certification and ISO 9001 internal auditor.

Aviation

Activities and Societies: • Commercial Pilot Instrument, Single- & Multi-Engine Land • Certified Flight Instructor (Single Engine) •.

Psychology

Activities and Societies: Sigma Phi Epsilon