Team Lead
CurrentAR Recovery Team Lead (May 2022 - Present) - Started the team that has lowered AR by >21% in the first two years. Developed reporting tools and collaborated with consultants to enhance the reporting of our AR balances. Collaborated with internal teams to create processes that worked for all teams involved.• Onboarding Transition TL (Dec 2021 - May 2022) - Helped the team transition to BPO. Assessed team members and strategically positioned dispersed team members in roles that would capitalize on their strengths. Created metrics and pay tiers.• NAS Meters/Coordinator Assistant Team Lead (Jan 2021 - Dec 2021) - Helped create the NAS coordinator team. Created a queue for the coordinators to use on a daily basis and allow tracking for metrics and a queue to automate communication request from other teams. Collaborated with the Project Manager on the development and upkeep of Google Sheets scripts and Excel macros.• New Accounts Setup Specialist (Feb 2020 - Jan 2021) - Communicate with clients and set up the accounts in the company system. Created easy to use calculators for varying calculations based on a variety of inputs.• Single Family Billing Assistant Team Lead (Nov 2018 - Feb 2020) - Meet with team members monthly to go over goals and work with them to be able to meet said goals. Create and update Excel macros as well as work with IT to help the team be more efficient and accurate.• Single Family Quality Control Specialist (March 2018 - Nov 2018) - QC'd properties and met with team members monthly to work on goals and implement strategies to help team members meet their goals each month as well as make hitting their accuracy easier by showing them tips/trick as well as creating macros or documents.• Single Family Billing Manager (Feb 2017 - March 2018) - Set up monthly billing for resident's whilemaintaining measured metrics. Created some helpful tools to help with making it possible to bill more properties as well as maintaining a higher accuracy.
