Michael Mccuin Email & Phone Number

• AR Recovery Team Lead (May 2022 - Present) - Started the team that has lowered AR by >21% in the first two years. Developed reporting tools and collaborated with consultants to enhance the reporting of our AR balances..
• Onboarding Transition TL (Dec 2021 - May 2022) - Helped the team transition to BPO. Assessed team members and strategically positioned dispersed team members in roles that would capitalize on their strengths. Created.
• NAS Meters/Coordinator Assistant Team Lead (Jan 2021 - Dec 2021) - Helped create the NAS coordinator team. Created a queue for the coordinators to use on a daily basis and allow tracking for metrics and a queue to.
• New Accounts Setup Specialist (Feb 2020 - Jan 2021) - Communicate with clients and set up the accounts in the company system. Created easy to use calculators for varying calculations based on a variety of inputs.
• Single Family Billing Assistant Team Lead (Nov 2018 - Feb 2020) - Meet with team members monthly to go over goals and work with them to be able to meet said goals. Create and update Excel macros as well as work with IT.
• Single Family Quality Control Specialist (March 2018 - Nov 2018) - QC'd properties and met with team members monthly to work on goals and implement strategies to help team members meet their goals each month as well as.

Logan, Utah, United States

- Making calls to collect on balances in the office- Going to court when need for supplemental proceedings- Filing paperwork with the court in a correct and timely manner (Summons & Complaints, Garnishments,Judgments)- Checking and correcting paperwork- Calculating items to be included in court documents, this includes interest and garnishments.