Michael Mcdow Email & Phone Number

Mount Laurel, New Jersey, United States

United States

• Lead a cross-functional team of 40 employees constituting 4 Associate Directors and 36 support staff. Directly responsible for the organization meeting and surpassing client expectations. Develop and implement the.
• Oversee the ongoing administration of 180 Mid & Large Size Client’s COBRA and Direct Billing benefits offerings with an ARR of $175-$200 million representing 200,000 lives.
• Responsible for guiding the smooth transition of bswift’s clients from its legacy to new billing platform over multiple quarterly iterations.
• Successfully navigated client portfolio through the National Emergency in adherence with compliance and regulatory requirements.
• Partnered with Client Services and our Service Center in the development of a RACI Document for the purpose of solidifying roles and responsibilities. This eliminated ambiguity and resulted in greater organizational.

• Manage the COBRA and Direct Billing administration of over 100 clients on the organization’s legacy system with a staff of 24 Account Managers and Analysts. Oversee the gradual migration of clients and staff from.
• Designed and implemented a departmental audit process to ensure that all tasks and reporting are completed consistently within the agreed upon SLA measurements for timeliness and accuracy. The team was able to achieve.
• Partnered with Implementation to successfully migrated over 60 clients and 10 staff members to new billing platform. Developed SOPs for the transition of work and conducted cross-training of staff on the new COBRA and.

Cherry Hill, New Jersey

• Oversee the day-to-day operational aspects of the client relationship, working with them to manage priorities and expectations. Maintain contracted SLAs, customer relationships, and contract commitments are delivered.
• Orchestrated multiple client internal audits to identify gaps and streamline processes. Evaluate workstreams to find redundancies and build greater synergies. These efforts were gauged to provide 30-40% increases in.
• Spearheaded an organization-wide effort to proactively prepare for the implications of the COVID pandemic on the administration of COBRA benefits. Facilitated conversations with senior leadership, Compliance and.

Cherry Hill, New Jersey

• Responsible for all organizational Direct Bill Implementation and Migration projects, development of custom BRDs, technical specifications, data mapping and conversion data. Served as the Direct Bill and COBRA.
• Successfully implemented multiple clients into ongoing administration providing continued governance and support to ensure the seamless delivery of products and services.
• Developed standardized training for Direct Bill Administration. Partnered with L&D to leverage my industry expertise to build a cohesive set of learning and training materials. These training materials remain the gold.

Cherry Hill, NJ

• Responsible for leading the Direct Bill, Payroll, Premiums, Life Events and COBRA Administration for several Health & Welfare Clients as well as the supervision of ten analysts.
• Reconciled over $20 million in accounts receivables annually for multiple clients.
• Individually evaluated and successfully completed a multi-year reconciliation of over $10 million in accounts receivables for 3 large clients going through remediation within a compressed timeframe. All gaps were.

Bridgewater, NJ

Research complex participant benefit issues, analyze error trends, apply plan provisions and utilize best practices. Collaborate internally and externally to implement process improvements and identify coaching/training opportunities.

Mba, Human Resources, General Management

Activities and Societies: General Management and Human Resources Honor SocietyAttended Rider University Part Time in the evenings while.

Ba, History, Political Science

Aa, Liberal Arts

Pahm