Michael Mcdow Email & Phone Number

2550 North Thunderbird Circle Suite #303, Mesa, Az 85215

Managed and deployed IT Infrastructure to local and cross-country Urgent Care Clinics. Imaged and configured equipment to meet individual clinic needs. Traveled out of state to provide in-person support and troubleshoot current and future IT infrastructure problems. Performed clinic maintenance to ensure all clinics met our standard to assist troubleshooting technical problems. Consulted Helpdesk staff to guarantee resolution on escalated Tickets. Deploy IT Infrastructure:+ Trusted… Show more Managed and deployed IT Infrastructure to local and cross-country Urgent Care Clinics. Imaged and configured equipment to meet individual clinic needs. Traveled out of state to provide in-person support and troubleshoot current and future IT infrastructure problems. Performed clinic maintenance to ensure all clinics met our standard to assist troubleshooting technical problems. Consulted Helpdesk staff to guarantee resolution on escalated Tickets. Deploy IT Infrastructure:+ Trusted to travel independently and work unaccompanied with confidence that the job would be done correctly. Ensured equipment was properly encrypted and configured. Network :+ Ran network extensions, terminated the lines and certified the connections. Configured 3rd party medical equipment to communicate and function on a closed network domain. Show less

Scottsdale

Designed and managed the RPOWER Software Support department. Provided tier three technical support to the company’s dealership community. Implemented a ticketing system to ensure all problems and requests were documented and handled in a timely manner by the software developers and support staff. Created a fully functional Support Center, to assist the RPOWER community with basic and advance, written and video tutorials.Technical Support:+ Provided expert level desktop and software… Show more Designed and managed the RPOWER Software Support department. Provided tier three technical support to the company’s dealership community. Implemented a ticketing system to ensure all problems and requests were documented and handled in a timely manner by the software developers and support staff. Created a fully functional Support Center, to assist the RPOWER community with basic and advance, written and video tutorials.Technical Support:+ Provided expert level desktop and software support for the dealership community and end-users. Ensured first call resolution, and high quality customer service. Support Center:+ Created and managed a full self-service support center for employee development. This equipped the dealership community with resources to provide the best possible support. Show less

Phoenix, Arizona Area

Manage and guide student workers to increase productivity in the Technical Support Department. Develop projects to optimize workflow and efficiency for all employees. Create flexible tools to allow employees to flourish and increase productivity and performance department wide.Project Creation:+ Create and develop multiple tools for technical support use. Tools created have allowed student workers to work more efficiently and provide greater customer service. + Generate and… Show more Manage and guide student workers to increase productivity in the Technical Support Department. Develop projects to optimize workflow and efficiency for all employees. Create flexible tools to allow employees to flourish and increase productivity and performance department wide.Project Creation:+ Create and develop multiple tools for technical support use. Tools created have allowed student workers to work more efficiently and provide greater customer service. + Generate and improve tools for management use. Tools created have allowed Level Two’s to work more efficiently and provide greater coaching opportunities to employees. Employee Development:+ Manage Level One Technicians and coach customer service and technical knowledge skills to increase customer service. Show less

Encouraged and collaborated with students to complete their educational goals. Individualize approach to meet student needs with tools and resources for their success. Students Services:+ Assisted with all student requests and needs in regards to academics.+ Encouraged and motivated students toward their goals to facilitate personal success. + Developed rapport with each student to enable effective communication between the student and the university staff.

Managed Porting Quality Assurance projects from start to finish, worked heavily with Producers and Russian Developers to ensure quality and timeliness of the product to the customer. Project Management:+ Led specialized team members through individual project requirements. + Managed reports and team members to ensure deadlines were met and project quality was at its finest. Customer and Carrier Standards:+ Performed testing of each product to establish compliance with… Show more Managed Porting Quality Assurance projects from start to finish, worked heavily with Producers and Russian Developers to ensure quality and timeliness of the product to the customer. Project Management:+ Led specialized team members through individual project requirements. + Managed reports and team members to ensure deadlines were met and project quality was at its finest. Customer and Carrier Standards:+ Performed testing of each product to establish compliance with individual Customer and Carrier requirements - both required and recommended.+ Executed standards by using Customer and Carrier documentation as well as company created test plans based off past projects to ensure the best results. Show less

Mesa, Arizona

Worked closely with developers to contribute to the design and documentation of game mechanics. Experienced working with a team of developers in a real-world setting for pre-production phase of a Game Project.