Michael Mcelroy Email & Phone Number

Michael has been in the trade show and events industry for over 15 years as a seasoned Customer Service Representative. He is passionate about providing a high level of customer service while bolstering relationships with both the client and their attendees. Michael's likable personality, quick wit, and sense of humor make him an asset and an invaluable team member. As a Customer Service Representative for Arata Expositions, Inc. (AEI), he has serviced on average 25 shows a year across the USA. He is often a favorite by show management and frequently requested. He enjoys the challenges that the trade show industry provides and helping others get their desired result while making them smile.Skills and Talents Include:* Great Communication and People Skills.* Customer Service, innate talent of making sure people are taken care of.* Exhibitor Management, assist with specific request before and on show-site.* Determine customer requirements in order to suggest tailored products for desired outcome for all parties. * Proficient in Boomer and Excel programs to load in show management and exhibit specifications.* Billing and Collections, accurately quote and process transactions.* Educate and walk the exhibitors through the Exhibitor Service Manual to make their job easier.* Proactive in accessing situations on the show floor and troubleshoot problems before they exacerbate.* Represent the Company core values and insure policy and procedures are followed. * Team Player, assist in handling duties outside of his job descriptions

Listed skills include Event Management, Customer Service, Strategic Planning, Event Planning, and 19 others.

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  Customer Service Manager

  Arata Expositions, Inc. (Aei)

  Jan 2005 - Present - Orlando, Florida

  Highly skilled Customer Service Representative with industry knowledge in all aspects of planning for trade shows and events. Dedicated to providing a positive memorable experience for clients and their attendees. Specifically handle show management and exhibitors services throughout the life cycle of an event to ensure a positive outcome for all parties. Responsible for all billing, collections and reconciliations for assigned shows.

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  East Tennessee State University

  Psychology