Michael Mcgary Email & Phone Number

Application configuration and customer support for a laboratory information system that processes 36 million transactions annually -Execute implementation projects for existing customers-Automate complex processes by configuring rules and automation scripts-Open and classify all incoming JIRA tickets, troubleshoot, collect and provide complete and accurate information about each issue-Provide timely resolution of issues raised by customers via email or phone requests (including after hours support)-Schedule software updates and coordinate post-update care-Organize bi-anuual client training seminars as well as new employee training-Maintain warm relationships with customer representatives

San Diego, Ca

QA Lead for healthcare database management and analytical algorithm software that compiled data for millions upon millions of healthcare patients. -Maintained quality of database via SQL query and test case execution-Ensured that our predictive algorithms functioned according to requirement specification-Evaluated technical documents in a business analyst role to ensure quality and confidence that implementation is possible in the manner imagined.-Determined daily testing priorities and assigned tasks to meet priorities.-Developed, implemented, and executed Test Plans/Cases. -Utilized and maintained defect tracking software. (ALM)-Provided leadership and direction for the project and staff (morale, focus, productivity, communication, etc). -Worked with teams on group projects as well as individually on solo projects.-Started with an office team of 20 that was eventually acquired by our clients and integrated into a company of hundreds of employees.-Mentored and assist others in QA methodology and testing procedures. -As one of the longest serving employees, I happily served as a knowledge source to all employees

San Diego, Ca

Ensured highest quality of upcoming 1st party game releases for Sony-Supported first and second party game development to ensure that game titles went to market as defect free as possible.-Determined daily testing priorities and assigned tasks to meet priorities.-Created and maintained test data. -Deep understanding of bug detection, research, redlining and documentation-Careful bug entry into defect tracking system-Completed test cycles during crunch time (major overtime cycles)-Manage multiple projects / tasks at one time and escalate appropriately.