Michael Mckinley Email & Phone Number

Eugene, OR, US

Springfield, Oregon

• Provided senior support to partners and client end-users that had multi-state and global business operations. Monitored isolated issues and software trends to ensure the team remained proactive and vigilant.
• Assisted in managing up to 17 team members, overseeing the core part of the Symantec software. Participated in the interviewing and hiring process as well. Initiated 360 performance reviews and on-the-job training and.
• Mentored, led, and coached approx. 40 new-hires (support engineers) annually on the endpoint management platform. Evaluated employee’s current skill levels, identified skills gaps, and introduced training updates.
• Researched and resolved escalated technical issues, debugging software conflicts, and security/connectivity issues. Assisted with configuration, upgrades, and patches. Implemented scripts and program adjustments as.
• Used SalesForce to monitor team performance, caseloads, average time on the phone, and customer ratings. Served on the user-acceptance team, charged with determining workflow and system interaction during the SF.
• Transferred info (e.g., trends in software) to international support centers, including India, Europe, Australia, and Ireland. Relayed findings that developers used to identify and build new software features.

Eugene, Oregon Area

• Create internal and external facing MySql driven dynamic internet and intranet web pages for small businesses.
• Negotiated contract details, and worked with customers to discover, quantify, and address their specific needs.
• Led or assisted in leading project planning and execution while maintaining an agile implementation plan to cover changing customer needs.

Eugene, Oregon

• Extensive use of RMLS and the internet to research available properties and their valuations.
• Professional communications with clients and other interested parties.
• Assisted other Realtors with technology-related issues and support.

Springfield, Oregon

• Became the primary point of contact for four large contracts, with 24x7 on-call duties for emergencies.
• Operated as an extension of the customer’s IT team regarding Symantec's Anti-malware software and as Subject Matter Expert in dealing with virus threats and attacks.
• Provided a high level of written and verbal communication skills, required to communicate with both the technical teams I integrated with and their management structure.

Everett Washington

• Managed 20 couriers, contractors, and warehouse personnel for the Northwest Region of Washington State.
• Planed and updated routes to cover area in accordance with customer needs and staffing levels.
• Scheduled couriers to cover routes and accommodate delivery tables to the regional hub in Seattle Washington.
• Security screening and background checks of couriers assigned to sensitive accounts.
• Recruiting and training of couriers and lead drivers.

Master Of Science - Ms, It Administration

Technical Communications, IT Management, Project Management, Technological Globalization, Current & Emerging Technologies, IT Sourcing &.

Bachelor Of Arts (Ba), Business - It Management