Michael Mclean Email & Phone Number

Allen Park, Mi, Us

Allen Park, Mi, Us

Southgate, Mi, Us

Southfield, Michigan, Us

Responsible for the technical support of 350+ nationwide veterinary hospitals, which included networking configuration, information security, and software procurementProvided regular support and project updates to executive-level stakeholdersSupported enterprise networks through the use of Cisco MerakiCoordinated with external vendors to integrate various software and hardware requirements into clinic operationsCollaborated with architecture and engineering teams for hospital infrastructure and company wide technology rollouts

Detroit, Mi, Us

Led teams of multiple program managers and classes of up to 40 participantsStrategized and facilitated a twenty week in-depth technical curriculum to support the business’ demand for technical engineersCollaborated with a team of program managers across the business to ensure business requirements were being met across multiple companies Supported multiple cohorts of program participants with various technical troubleshooting, career transition mentoring, and general program feedbackMaintained relationships with executives, external vendors, and other business stakeholders when negotiating compensation or other business milestonesAnalyzed data and collaborated with stakeholders to identify business trends and/or forecast future business needsStandardized and conducted in person interviews, as well as job placement strategies for selected candidates

Detroit, Mi, Us

Delivered technical training in a corporate environment to promote compliance and procedural alignmentWorked with company leaders and stakeholders on identifying and developing new trainings across a variety of different rolesManaged the online course catalog and participation records for each class through the learning management systemMarketed new course material, open enrollment opportunities, and training consultations throughout the organization

Detroit, Mi, Us

Delivered high quality customer service, both in-person and remotely, in an environment of 20,000+ clientsTested hardware and software components of machines on the company network to ensure functionality and proper maintenance/configuring in an enterprise environmentStrong understanding of computer hardware and software (Windows and Mac) and how to effectively troubleshoot or diagnose issuesCollaborated with multiple technology teams to identify and improve roadblocks locally within their teams or organization wideExperience in using service management tools to intake fluctuating ticket volumes while maintain a high quality standardConsulted with outside vendors to develop and/or improve technical standards and processes

Assisted students in learning and personal growth.Preformed troubleshooting and general repair on computer equipment. Responsible for the record keeping of the entire student body.Assisted in many administrative and managerial tasks.Developed coursework for student curriculums.

Education record

Information Assurance