Michael Mcmanus Email & Phone Number

East Longmeadow, Ma, Us

Northeast

Responsible for improving the productivity, quality, performance, and profitability of company operations and service offerings by applying engineering methods and analysis to various departments throughout the business, with a typical focus on projects in process analysis and improvement.

Establish project schedules and implementation plans; calculate optimized quotas; draft layout plans for storage areas and the arrangement of supplies in units; etc.Actively participate in the physical transformation of storage supply locations at our different client sites (hospital departments), both with respect to logistics and information technologyInstall and support TECSYS software solutionsConduct change management activities, including user and super-user trainingConduct pre- and post-implementation monitoring and follow-upAs required, gather data on supply chain processes prior to and following implementation; prepare flow charts and cost grids for the processes observed; prepare consulting reports

Establish project schedules and implementation plans; calculate optimized quotas; draft layout plans for storage areas and the arrangement of supplies in units; etc.Actively participate in the physical transformation of storage supply locations at our different client sites (hospital departments), both with respect to logistics and information technologyInstall and support Logi-D software solutionsConduct change management activities, including user and super-user trainingConduct pre- and post-implementation monitoring and follow-upAs required, gather data on supply chain processes prior to and following implementation; prepare flow charts and cost grids for the processes observed; prepare consulting reports

Orlando, Florida

Worked within Travel Operations Reporting and Analytics team to develop proper analysis of performance metrics for call center agents at Disney Reservation Center.• Designed reports to quickly and efficiently determine individual agent success• Analyzed historical data of 1000+ reservation agents to determine appropriate incentive metrics• Developed incentive scale for agents in training based on new teaching techniques compared to previously used metrics