Michael Mcmullan Email & Phone Number

Whites Town, IN

• Effectively managed and developed a team of 25-35 hourly employees, optimizing productivity.
• Facilitated efficient communication and collaboration across shifts to ensure timely completion of tasks and clear reporting of relevant metrics.
• Achieved timely and accurate inventory management through effective supervision and management of product receipt and storage, resulting in high levels of customer satisfaction.

United States

• Working closely with customers and conducting up sales.
• Complete Discovery + Qualification to create proposals and deliver the best user experience.
• Create demos, proposals, invoices, and other documents and presentations.

United States

• Designed and developed the Admin view and Auth Controller class for the Notecard UI and API, respectively, as part of the HTML Notecard Service App Project, demonstrating technical expertise.
• Utilized Spring MVC annotations to optimize backend performance and create a user-friendly pathway for the admin to set roles, improving user experience.
• Conducted market research to identify customer needs, preferences, and pain points, providing valuable insights to guide product development.
• Collaborated with the design team to create an intuitive user interface and experience, improving customer satisfaction and retention.

Indianapolis, IN

• Utilize exceptional customer service skills to establish and maintain strong relationships with clients. Evaluate clients' needs, provide solutions, and handle complex issues.
• Oversaw management of various types of accounts, including investment accounts, retirement accounts, and trusts.
• Streamlined processes to enhance client satisfaction.
• Provided training to team members on proper asset analysis techniques, including fixed income, cash, stocks, and mutual funds.

Plainfield, IN

• Led key operations surrounding management of special projects including operational efficiencies, re-engineering, and business process improvements in order to reduce costs and eliminate waste.
• Identified opportunities to maximize revenue generation by administering an improvement process that analyzed cost data and trends from operations.
• Highlighted root causes of operational challenges and inefficiencies by gathering statistics and providing corrective strategies for short and long-term process fixes and workarounds.Operations Hub Supervisor 2018 –.
• Enhanced retention, load quality, and speed by 7% in the second quarter by introducing an employee recognition program.
• Increased productivity by lowering misloads by 5% in the second quarter by effectively communicating and leading by example to elicit optimal results from employees.

Avon, Indiana

• Steered day-to-day operations of project management including feasibility studies, financial, expenses, and flow analysis, cap rate, and future equity appreciation for all new Real Estate acquisitions. Key Results:
• Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals, which increased company efficiency by 15%
• Placed tenants in rental homes on a lease with the option to buy contract, collected a non-refundable option consideration deposit from tenants, which saved 25% in acquisition and repair costs per property
• Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal.
• Established the After Repair Value (ARV) of each investment property before acquisition, which increased profits by 20% when investment property sold
• Conducted financial analysis of all properties acquired, such as cash flow analysis, expenses analysis, cap rate, and future equity appreciation

Indianapolis, Indiana Area

• Negotiated all terms and conditions with suppliers, which led to value-based long-term partnerships that successfully improved profitability for all parties, by sharing cost savings on materials
• Analyzed the Total Cost of Ownership, which helped to determine the most desirable and best method of purchase, resolved procurement requests, issues and inquiries, such as correct proposals, resources, quotations, and.
• Managed supplier relationships and executed supplier performance management techniques in accordance with standards and guidelines
• Managed category performance by adhering to savings goals and developed financial models for assigned category spend
• Communicated category strategy, objectives, and performance targets with the management team and ensure that objectives were met
• Prioritized and managed all strategic sourcing initiatives for managed categories; coordinate efforts with support functions