Michael Mcray Email & Phone Number

Greater Phoenix Area

Motivate, Lead and Inspire team to achieve great customer service.Drive engagement through recognition and rewards. Building relationships with business partners at all levels within the company and with in the airport facility.Recruit, hire and continuous development of top sales and leadership talent.Develop and execute local strategizes to maximize.

Greater Phoenix Area

• Oversaw strategic planning and drove simplification in business processes. Streamlined workload reduction, while improving customer service and colleague engagement for 17 stores within a multi-state district. Created.
• Partnered with district and regional leadership on implementation of expense control functions while ensuring sales, customer service and business operations goals were met, including $40-50 million in payroll expenses.
• Guided the stores management teams to meet budgeted expense goals while achieving sales, customer service operational goals.
• Top (and only) Region recognized for managing payroll under budget.
• Consistently outranked other districts in the region on best hours management.
• Led the execution of store resource maximization strategies, including Customer Service, Integrated Workforce and Store Optimization through effective communication with stores, district merchants and support partners..

Phoenix, AZ; San Diego, CA; San Francisco, CA: Orange County, CA: New York, NY

• Drove sales through targeted staffing investments, provided superior customer service and managed staffing requirement to achieve budgeted payroll, selling cost goals and productivity goals in 9-store district, $415M.
• Planned and evaluated sales numbers to consistently attain annual volume in excess of $400 million.
• Achieved annual budgeted payroll and EBIT goals.
• Led pilot roll-out of new workforce management program for entire company to reinvent existing staffing model. Partnered with colleagues across the country in guiding adoption, acceptance, education and customization.
• Selected for special assignment in NYC. Led the company’s largest district through their first holiday sales season on the program as well as facilitated training for the roll out of workforce management in company’s.
• Received Staffing Manager of the Year award for achieving top sales and selling cost performance.

San Diego, CA; San Francisco, CA

Oversaw largest shoe department on the west coast, at flagship store which generated $17.5 million in annual revenue. Hired, developed and motivated sales and support team of 95 employees. Liaison between sales team and local union officials. Played integral role, partnering with buyers and vendors, to maximize product sales. Directed sales promotion.