Michael Meechan Email & Phone Number

Glasgow, United Kingdom

Main duties:Working with customers to understand technical challenges and proficiency within The Raisers Edge, NXT and Etapestry. Identifying and effectively communicating solutions to address customer needs through a number of channels including phone, email and chat sessions.Collaboration within team to promote excellence in customer support, share ideas and knowledge, and contribute to the success of the organisation.Management of on-going resolution scenarios to ensure timely response and appropriate prioritization.Maintenance of internal data and systems to reflect customer interaction history. Keep abreast of changes in not- for-profit market that impact our customers.

Glasgow, United Kingdom

Responsibilities:• Resolving complex technical issues, which require in-depth questioning acting as a conduit between both customer and external engineer.• Call logging & management of network faults• Answering support queries via phone, email and Live chat• Building relationships within the corporate element of the company and establishing a level of trust with account managers and clients• Streamlined 1st line departmental processes in conjunction with new products and services to ensure that greater efficiencies achieved within the business

Glasgow, United Kingdom

Responsibilities:• Provide excellent technical support for a broad range of applications, operating systems and mobile phone systems, which included Windows (desktop and mobile), Mac OS X, iOS, Android and Blackberry (BIS)• Tailor communication to suit individual customer’s understanding and technical ability• Demonstrate knowledge of issues, which include broadband connection technical issues, email, security, wireless and Ethernet networking, peripheral setup, online gaming, CCTV setup, remote connections, virus removal and backup and storage.• Support customers with mobile handset and network issues, which included signal and network fault diagnosis. Point of contact for network faults, raising reports to network engineers to investigate. Also email, configuration and setup, internet access faults, software/firmware upgrading, backup solutions, Blackberry Internet Server support and configuration• Discovering business needs, promoting new technology (routers, switches, boost boxes, personal hotspots, USB dongles) and supporting its introduction through sale, implementation, faults and regular maintenance.

Glasgow, United Kingdom

Responsibilities:• Encouraging customers to join British gas for energy, • Promoting additional services to existing customers• Monitoring customer satisfaction • In-bound and out-bound calls in a sales environment • Training of new employees • Consistently exceeding targets in all campaigns

Bachelor Of Science (Bsc), Computer Networking Administration

Specialised Areas: • Network Support • Network Design • TCP/IP • Sub-netting • Windows Systems Administration • Routers (configuration) •.

Computing: Technical Support, Hnd

HND Computing: Technical support While at college my HND was gained in technical support. The main principles included troubleshooting.