Michael Meechan
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Michael Meechan Email & Phone Number

Specialist Customer Support Analyst @ Blackbaud at Blackbaud
Location: Greater Glasgow Area, United Kingdom, United Kingdom 4 work roles 2 schools
1 work email found @blackbaud.co LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@blackbaud.co
LinkedIn Profile matched
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Current company
Role
Specialist Customer Support Analyst @ Blackbaud
Location
Greater Glasgow Area, United Kingdom, United Kingdom
Company size

Who is Michael Meechan? Overview

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Quick answer

Michael Meechan is listed as Specialist Customer Support Analyst @ Blackbaud at Blackbaud, a company with 3481 employees, based in Greater Glasgow Area, United Kingdom, United Kingdom. AeroLeads shows a work email signal at blackbaud.co and a matched LinkedIn profile for Michael Meechan.

Michael Meechan previously worked as Customer Support Analyst at Blackbaud and 2nd Line Technical Support Analyst at Capita. Michael Meechan holds Bachelor Of Science (Bsc), Computer Networking Administration from Glasgow Caledonian University.

Company email context

Email format at Blackbaud

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{first}.{last}@blackbaud.co
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Profile bio

About Michael Meechan

A flexible, enthusiastic & goal-oriented employee offering first class communication skills; Proficient in dealing with the daily challenges in a pressurised environment. I am a focused, highly adaptable professional who has the ability to work under pressure and in confidence with colleagues, superiors and clients alike. I excel in all aspects of customer service and technical support having dedicated years to learning the fine points of the IT industry encompassing development, network administration, product support and marketing.I possess in-depth knowledge of the telecoms sector and have cultivated experience within some of the largest and most reputable ISPs globally. I am exceptional at analysing critical issues, challenges and priorities, resolving them in an efficient and resourceful manner through the use of my first class communication skills and experience. I enjoy being part of successful and productive teams and thrive in challenging environments.

Listed skills include Ability In The Identification Of Appropriate Solutions, Creates And Maintains Strong Working Relationships, Extensive Experience In All Levels Of Customer Service And Support, Networking, and 9 others.

Current workplace

Michael Meechan's current company

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Blackbaud
Blackbaud
Specialist Customer Support Analyst @ Blackbaud
charleston, south carolina, united states
Website
Employees
3481
AeroLeads page
4 roles · 23 years

Michael Meechan work experience

A career timeline built from the work history available for this profile.

Customer Support Analyst

Current

Glasgow, United Kingdom

Main duties:Working with customers to understand technical challenges and proficiency within The Raisers Edge, NXT and Etapestry. Identifying and effectively communicating solutions to address customer needs through a number of channels including phone, email and chat sessions.Collaboration within team to promote excellence in customer support, share ideas.

Aug 2016 - Present

2Nd Line Technical Support Analyst

Glasgow, United Kingdom

  • Responsibilities:
  • Resolving complex technical issues, which require in-depth questioning acting as a conduit between both customer and external engineer.
  • Call logging & management of network faults
  • Answering support queries via phone, email and Live chat
  • Building relationships within the corporate element of the company and establishing a level of trust with account managers and clients
  • Streamlined 1st line departmental processes in conjunction with new products and services to ensure that greater efficiencies achieved within the business
2013 - Aug 2016

1St Line Technical Analyst

Glasgow, United Kingdom

  • Responsibilities:
  • Provide excellent technical support for a broad range of applications, operating systems and mobile phone systems, which included Windows (desktop and mobile), Mac OS X, iOS, Android and Blackberry (BIS)
  • Tailor communication to suit individual customer’s understanding and technical ability
  • Demonstrate knowledge of issues, which include broadband connection technical issues, email, security, wireless and Ethernet networking, peripheral setup, online gaming, CCTV setup, remote connections, virus removal.
  • Support customers with mobile handset and network issues, which included signal and network fault diagnosis. Point of contact for network faults, raising reports to network engineers to investigate. Also email.
  • Discovering business needs, promoting new technology (routers, switches, boost boxes, personal hotspots, USB dongles) and supporting its introduction through sale, implementation, faults and regular maintenance.
2006 - 2013 ~7 yrs

Customer Sales Advisor

Glasgow, United Kingdom

  • Responsibilities:
  • Encouraging customers to join British gas for energy,
  • Promoting additional services to existing customers
  • Monitoring customer satisfaction
  • In-bound and out-bound calls in a sales environment
  • Training of new employees
2003 - 2006 ~3 yrs
Team & coworkers

Colleagues at Blackbaud

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2 education records

Michael Meechan education

Bachelor Of Science (Bsc), Computer Networking Administration

Specialised Areas: • Network Support • Network Design • TCP/IP • Sub-netting • Windows Systems Administration • Routers (configuration) •.

Computing: Technical Support, Hnd

Anniesland College

HND Computing: Technical support While at college my HND was gained in technical support. The main principles included troubleshooting.

FAQ

Frequently asked questions about Michael Meechan

Quick answers generated from the profile data available on this page.

What company does Michael Meechan work for?

Michael Meechan works for Blackbaud.

What is Michael Meechan's role at Blackbaud?

Michael Meechan is listed as Specialist Customer Support Analyst @ Blackbaud at Blackbaud.

What is Michael Meechan's email address?

AeroLeads has found 1 work email signal at @blackbaud.co for Michael Meechan at Blackbaud.

Where is Michael Meechan based?

Michael Meechan is based in Greater Glasgow Area, United Kingdom, United Kingdom while working with Blackbaud.

What companies has Michael Meechan worked for?

Michael Meechan has worked for Blackbaud, Capita, O2 (Telefónica Uk), and Centrica.

Who are Michael Meechan's colleagues at Blackbaud?

Michael Meechan's colleagues at Blackbaud include Anthony Gallo, Leanne Macmeekin, John Linton, Ryan Corder, and Ammon Rhett.

How can I contact Michael Meechan?

You can use AeroLeads to view verified contact signals for Michael Meechan at Blackbaud, including work email, phone, and LinkedIn data when available.

What schools did Michael Meechan attend?

Michael Meechan holds Bachelor Of Science (Bsc), Computer Networking Administration from Glasgow Caledonian University.

What skills is Michael Meechan known for?

Michael Meechan is listed with skills including Ability In The Identification Of Appropriate Solutions, Creates And Maintains Strong Working Relationships, Extensive Experience In All Levels Of Customer Service And Support, Networking, Technical Support, Security, Data Analysis, and Data Entry.

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