Assisted in managing support, operations, facilities, construction, high power solutions design. Implemented power monitoring in native and retrofitted hardware, both mains and branch circuit, using SNMP and Modbus technologies. Implemented inventory management solutions and customer support portal. Managed opensource solutions for resource monitoring, eg. Nagios, RTG, LogicMonitor, Observium. Designed RaspberryPi based physical security and access control, arduino based dry contact BMS interface and monitoring solution. Designed custom BPF based network statistics solutions for DDoS detection and customer top talker/listener reporting. Implemented camera security and facility network support infrastructure. Oversaw SAS compliance audits. Interfaced with law enforcement, DMCA compliance, and legal response.

Developed full stack solutions in wide variety of hardware implementations. Created high performant web user interfaces. Designed extremely efficient codebases for low power IoT device environments. Custom designed hardware peripherals for Arduino and RaspberryPi platforms. Designed assembly library routines for x86 micro hardware machines for increased network and memory bandwidth throughput.

Ideated, developed, and implemented high performance and extensible scaling solutions for resource monitoring to serve diagnostic troubleshooting, growth insights, and enabled accurate customer and vendor billing.Managed a small team of highly talented developers to grow the internal toolsets for operations support and network engineering.Reported to veteran leadership and presented quarterly to the CEO on overall operations health status and project progress.

Designed intranet toolsets and automation platforms for web host deployment, monitoring, and network provisioning. Trained support technicians and served as highest level of technical and operations escalation.

Phone support for early internet access, both analog and digital connections, specializing in Mac based software, but required and trained to support windows 3.x, windows 95 as well. Education and training on early email clients, news readers, and web browsers. Created CGI web interfaces for intranet automations and employee profile management. Interfaced with Oracle based phone system for reporting and call delegation. Automated ISDN/POTS Ascend based hardware for session disconnection.