Michael Messenger Email & Phone Number

Luton, GB

Milton Keynes, United Kingdom

• Technical support
• Data analysis
• Investigations and problem solving
• Industry compliance

Birmingham, West Midlands, United Kingdom

- Delivering excellent customer service through various media.- Managing and prioritising an incident queue to ensure Service Level Agreements are met- Offering technical support and advising best practice to SMEs around finance software

• Marketing
• Event planning
• Generating Revenue
• Social Media management
• Restaurant Management
• Bar Management

Dunstable

Following my secondment as branch manager I decided to return to personal banking. The change of culture within the organisation fits in perfectly with the way I have always worked. It also provided me with a good opportunity to continue my previous success whilst exploring other roles of interest.

Princes Risborough

I undertook this role as a short term secondment. My main goal was to improve the level of service that was being given as there had previously been a lot of inconsistency around the service scores received from our customers. When I finished this secondment, I left the branch with 4 consecutive months of 100% service scores despite severe staffing.

Various

This role involves proactively approaching customers and completing face to face interviews. The objective of these interviews was to find ways in which I could save or make our customers money through the range of products and services at my disposal. It has always been my belief that by providing exceptional service and showing genuine interest in my.

Aylesbury Market Square

This position involved managing a team of 10 people. It was my role to ensure the successful day to day running of the branch counter facilities whilst delivering against appointment booking targets. Along with overseeing the operational activities of the counter, it was my job to complete regular 1-2-1's with my team to resolve issues, arrange and assist.

Business Studies A-Level, A

Economics A-Level, D