Michael Messier Email and Phone Number
Michael Messier work email
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Michael Messier personal email
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Mike serves as the US HP Store Sales Leader responsible for driving both SMB and direct-to-consumer (D2C) revenue and acquisition. He is responsible for US Consumer and SMB Call Centers as well as Private Stores, Marketplace, Affiliate, Chat and Employee Purchase Plan (EPP) delivery channels. Previously Mike was the Director of Personal Systems Inside Sales with responsibility for over 4 Billion in revenue and has won multiple awards as a District Sales Manager in both the Small and Medium Business and Public Sector space. His experience is in both Direct and Channel sales and he has designed and executed sales programs focused on solution selling in both the named account and acquisition arenas.Prior to HP Mike was involved in several start up operations. His first was as a Vice President with Bank of America where he built a highly successful Inbound/Outbound sales and service organization from the ground up. More recently Mike was with Prime Therapeutics (a subsidiary of Blue Cross/Blue Shield) where he served as a Business Analyst and Leadership Mentor for the start up mail order pharmacy.Mike has demonstrated success in organizational re-design and performance turnaround as evidenced by his results at Express Scripts, the Public Service Company of New Mexico, and SITEL. In each of those roles he was able to take under-performing sites/departments and make radical improvements in both performance and cost control within short amounts of time. Mike was responsible for the design, implementation and ongoing management of Work From Home and Interactive Video Agent programs when they they were considered cutting-edge concepts. In addition, he has been the recipient of the Quality New Mexico Pinon Award (based upon Malcolm Baldridge criteria) with two separate organizations. Specialties: Results Driven Business Leader, Sales and Sales leadership, Strategic Planning and Implementation, Operations Analysis and Management, Business Reorganization and/or Turnaround, Business Start Up, Business Development
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Head Of Global Business Development, Ai And Data Science (Acs)HpRio Rancho, Nm, Us -
Senior Director- Head Of Us And Canada Smb, Mid-Market And Consumer Sales CentersHp 2021 - PresentPalo Alto, Ca, UsUS HP Sales Leader driving revenue and new customer acquisition through Inside Sales (Both Inbound and Outbound). Responsible for both SMB (In-House) and Consumer (BPO) sales as well as chat, partner programs and Association lines of business.• Evolved the SMB online customer experience from a product focus to a Business Solutions approach with the creation of the HP Sales Advisors landing page (the new launch point for SMB Marketing activities). Redesigned the existing sales organization to for effective account management while adding new an acquisition model and functions. • Achieved YoY Commercial growth of 36% revenue and 42% gross margin despite a 30% decrease of inbound traffic in Year 1. The reduced traffic was compensated for by a focus on conversion and upsell metrics as well as the implementation of a sequenced sales process using tools such as MS Dynamics, Outreach and Conversica to drive outbound efforts. • Accomplished a 70% reduction of abandoned calls while insourcing incremental SMB volume without add-to-staff through business process modification and effective remote management initiatives. • Leveraged Change Leadership skills to overachieve in strategic product categories and to drive our Services C-Rate from 32% to > 70% through 10 quarters of continuous improvement.
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Director - Personal Systems & Services Inside SalesHp Nov 2019 - 2021Palo Alto, Ca, UsLed an Inside Sales Team consisting of 11 Managers and 100 Account Managers in both the Commercial and Enterprise segments. The combined organization includes all named Commercial accounts and represents over 4 Billion in revenue for Personal Systems and Services. The team is responsible for install base and acquisition in both the direct and channel routes to market.
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Director - Us Corporate And Global Inside SalesHp Mar 2017 - Nov 2019Palo Alto, Ca, UsLed an Inside Sales Team consisting of 11 Managers and 100 Account Managers in both Print and Personal Systems. The Corporate Segment includes HP's largest customers and represents over 3 Billion in US revenue for PC, Print and Services. The team is responsible for install base and acquisition in both the direct and channel routes to market. Exceeded Quota and YOY growth goals in each of 3 years.
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Senior Federal Operations ManagerHp May 2015 - Mar 2017Palo Alto, Ca, UsManaged the revenue generating Federal Account Operations Manager team responsible for supporting Printing, Personal Computing, and Services sales for Federal Accounts including the DOD, System Integrators, Civilian Agencies and the Advanced Program Groups. Dedicated to both contracts and accounts in the direct and channel routes to market. Specific focus placed on increasing revenue, cash flow, customer loyalty, sales productivity, and E2E speed/quality/cost.•Helped design and execute internal and customer-facing separation processes between HPI and HPE. Helped execute the creation of the HP Federal LLC.• Increased AOM SKU revenue by 20% YOY through increased account coverage, customer demand, and productivity.• Identified areas of opportunity and rolled out process improvement initiatives including: cycle time reduction for modification requests, enhanced reporting tool for customer facing and internal reports, standardized quote conversion processes across sales teams to reduce rework, increased SLA for 7 targeted large accounts.• Assisted in the development of processes and procedures necessary for the stand up of the HP Federal LLC.
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District Sales Manager - Smb (Mid-Market) / Sled / Fed And Nationwide ServicesHp Mar 2009 - May 2015Palo Alto, Ca, UsSuccessfully led multiple sales departments in both the Mid-Market/SMB and Public Sector space. Responsible for sales leadership and quota/margin attainment across multiple business lines (PC/Print/Servers/Software/Services) in both the direct and channel routes to market. Known as a dynamic “hands on” leader engaging with employees and customers on a regular basis in an effort to grow existing relationships and acquire new business. • Responsible for the overall acquisition to relationship account transition goal (over 1000 accounts in 2011). Designed and managed the process which exceeded goal with a 200% increase over the prior year. This was a key contribution to the 6% increase in market share for HP in the SMB space. • Led the last place Mid-Market West team to become the top performing district within 2 quarters while doubling revenue for the territory. • Was the top performance ranked Public Sector District Manager with an annual revenue quota in excess of 500M. • Consistently obtained the highest forecasting accuracy of any territory by using a disciplined approach combining tool utilization (SFDC and Siebel), territory knowledge/engagement, and a consistent territory management methodology with field and inside sales teams.• Exceeded all performance metrics as Inbound Manager. Had the highest performing inbound team in revenue and margin attainment in every quarter while developing the highest number of employees for promotion.• Ran the National Affiliate Program of Inside and Field Sales Reps. Responsible for double digit growth each year of leadership. • Recipient of numerous awards including: Annual Winner's Summit, Manager of the Quarter, the National PSG Superhero Award
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Advisory Board MemberUniversity Of Houston, C.T. Bauer College Of Business Jan 2021 - PresentHouston, Tx, Us -
Director - Customer Contact/Pharmacy OperationsExpress Scripts 2000 - 2004St. Louis, Mo, UsManaged P&L for the 200 seat Inbound Contact Center and Mail Order Pharmacy that exceeded all performance and cost expectations. Responsible for the relationship with existing clients as well as the acquisition of new business. Developed and facilitated leadership development courses for front line supervisors that integrated basic organizational behavior management skills with traditional business process analysis. Responsible for the operational metrics of the fulfillment floor.• Maintained the highest percentage of performance guarantee clients of all sites with the lowest percentage of performance failure payouts.• Reduced cycle time on the most complex exceptions by 60% through successful business process analysis, creative problem-solving techniques, and an employee focused management style. • Decreased cost per RX by 20% and increased production capacity by 27% within 4 months through process improvement/redesign and production floor Change Management initiatives.• Exceeded all production and quality standards while operating 10% under budget. -
Director - Customer ContactPublic Service Company Of New Mexico (Pnm) 1997 - 2000Albuquerque, New Mexico, UsManaged Inbound/Outbound Call Center, Billing Exceptions Processing, Credit and Collections, Walk-in Branches and Remittance Processing departments. Was Change Management Project Lead for statewide CIS conversion.• Recruited into the Utility industry specifically to bring a sales and performance culture to an organization that was perceived as unprepared for the impending competitive landscape and slow to implement change. • Initially hired as Call Center Director but promoted within the first year to manage all customer facing departments.• Improved inbound service levels from 12% of calls answered in 40 seconds to 70% answered in 30 seconds while reducing overall Call Center expenses by 8%. Introduced the concept of a “blended agent” to leverage downtime.• Increased customer and employee satisfaction by 8 points and 30% respectively by creating, implementing and managing successful recruiting, hiring, training, quality assurance, quality monitoring, customer service and sales referral programs.• Performed budget and financial analysis that resulted in a 15% reduction of overall expenses over a two-year time-frame.• Successfully implemented a cutting edge WFH agent program that demonstrated a 22% increase in weighted scorecard metrics.• Awarded the Quality New Mexico Pinon Award (based upon Malcolm Baldridge criteria).• Professionally trained Media Spokesperson -
Vice President - Alternate Delivery Systems (Tele-Sales, 24-Hour Cust. Service And Sandia District)Bank Of America 1993 - 1997Charlotte, Nc, UsCreated and managed full P&L for a startup Inbound/Outbound Telemarketing department that became the first in the industry to operate as a "virtual branch" to which deposit products and loans were booked. Managed the 24 Hour Customer Service Call Center of 500+ employees and a district of 4 in-store retail branches. Led company in outside sales B2B initiatives (Merchant Services, business LOCs, BankCard).• Took over a district of 4 non-performing branches and immediately turned their performance around by focusing on merchant services and small business loans. Within 2 quarters of management all 4 branches exceeded goals and 3 became the top 3 out of 40+ locations (my 4th location was ranked 5th out of 40).• Exceeded all sales, service, and operational goals each and every quarter by developing business plans, procedures, workflows for telemarketing initiatives, direct mail campaigns, customer retention and cross-sell promotions, and new account acquisition.• Developed and implemented a cross-sell strategy that recognized and captured sales opportunities from customer service inquiries. The successful results of these programs were consistently recognized both locally and nationally.• Designed and implemented a cutting edge Interactive Video Back Office Sales Solution that exceeded all sales and cross-sell expectations. This solution was the sales arm for a network of in-store branches.• Awarded the Quality New Mexico Pinon Award.
Michael Messier Skills
Michael Messier Education Details
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The University Of New MexicoLiberal Arts -
Unm Anderson School Of ManagementBusiness Management
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Western States School Of BankingBank Management
Frequently Asked Questions about Michael Messier
What company does Michael Messier work for?
Michael Messier works for Hp
What is Michael Messier's role at the current company?
Michael Messier's current role is Head of Global Business Development, AI and Data Science (ACS).
What is Michael Messier's email address?
Michael Messier's email address is mi****@****tel.com
What schools did Michael Messier attend?
Michael Messier attended The University Of New Mexico, Unm Anderson School Of Management, Western States School Of Banking.
What skills is Michael Messier known for?
Michael Messier has skills like Solution Selling, Sales Management, Account Management, Direct Sales, Management, Sales, Sales Process, B2b, Channel Partners, Salesforce.com, Leadership, Sales Operations.
Who are Michael Messier's colleagues?
Michael Messier's colleagues are Karla Velazquez, Marco Fernandez, Billal M, Soraya Essus Zerega, Hussein Khald, Lea Lambrecht, Wendy Mc Kenzie.
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