Michael C. Email & Phone Number

Monson, MA, US

Eagan, MN, US

- Manage a small team of Quality Assurance professionals. - Lead Data Quality Initiatives including training new staff, setting goals and standards, demonstrating new functionality to business partners, and answering for QA in daily stand up meetings.- Manually Test Amazon Redshift Dimensional Databases- Automate Manual Tests using iCEDQ, and MotioCI..

OO

• Functioned as both a Business Systems Analyst and a QA resource for the Data Solutions Team.
• SQL focused role involving writing queries from basic SELECT to QA versions of reports and stored procedures using temp tables and joining multiple tables and databases.
• Assignments included Data Conversion, ETL Process, Reports, Table and Model verification, and data flow.
• Elicited business requirements and analyzed them for all data modifications associated with population of the data warehouses and extraction of data from the data warehouses.
• Estimated all Data Solutions activities for assigned projects and shared with project management.
• Created Requirement specifications to document all data model changes.

OO

• Mentored, trained, and facilitated the growth of the QA Team.
• Interviewed and made recommendations for additional staff.
• Assigned work to Quality Assurance Analysts, monitor performance, contribute feedback for performance appraisals
• Trained and mentored less experienced analysts
• Established systems authorization for new team members
• Expanded business knowledge into Finance, and Group Insurance

OO

• Devised improvements to current procedures and developed models of possible future configurations
• Performed workflow analysis and recommended quality improvements
• Reported progress on bug resolution to management
• Administered Quality Center and BugZero Applications
• Expanded business knowledge into Individual Insurance
• Created test plans

OO

• Created & executed test plans, and test cases
• Documented all bugs and worked to resolve them
• Provided sign off on results
• Supported code promotion through test regions to production

OO

• Created, updated, & maintained tools used for gain loss prevention
• Took ownership of tools used for several facets of adjustments and other job functions
• Created word documents detailing instructions for job functionality
• Trained new team member in estimate procedures
• Conceived, designed, and implemented new work procedures
• Reviewed, maintained, and adjusted policies to correct errors

Worcester, Massachusetts, US

Coached the club team for part of the 2012 season.

Responsible for Quality Control for other New Business Representatives.Handled all incoming EDI New Business applications.Documented step by step instructions for departmental procedures.Trained and mentored new representatives.

Responsible for data entry of New Business Applications into the mainframe.