Michael Minder Email and Phone Number

Agency lease to Caterpillar, Inc.• Design/Planning - Requirements Definition, gathering business requirements.• Identifying optimal solution for the business need - Documenting functional / technical specifications for solution development.• Proactively managing the infrastructure (security, optimization, utilization, costs).• Scripting, Automation, Test Scenarios Level 3 Support.• Providing expert technical support to facilitate resolution of complex issues Vendor Management.• Directing 3rd Party providers regarding development, testing, and documentation.• Providing direction and clarity to resolve issues encountered with solution delivery.• Ensuring solution delivery meets defined security and architecture standards Communication.• Working with Cat business partners, GIS peers, and 3rd Party providers.• Providing regular updates regarding status, risk, issues to BU and GIS leadership.

Managed InfoBlox DNS and McAfee e-mail gateway devices. Performed daily tasks to ensure all equipment had up-to-date security patches and were performing at normal levels. Troubleshoot incident tickets submitted by users across USAF enterprise network.

Watch officer role. Required good communication skills to work with partner units, external organizations, and higher level leadership. Developed better skills with Microsoft Office (Word, Excel, PowerPoint, and OneNote). Ensured trouble tickets were being worked by technicians of teams within the unit.

Worked with funeral directors across Alabama and Georgia to ensure all information was received in a timely manner. Scheduled arrangements for members of 30 guardsman team to ensure personnel would arrive at funeral with enough time to prepare to perform ceremony.

Managed InfoBlox DNS and McAfee e-mail gateway devices. Performed daily tasks to ensure all equipment had up-to-date security patches and were performing at normal levels. Troubleshoot incident tickets submitted by users across USAF.

Technician at centralized help desk for all USAF network users. Troubleshot hardware and software issues over the phone, and with remote desktop. Created and performed initial troubleshooting for incident tickets. Performed work with Active Directory.