Michael Minshew Email & Phone Number

Manor, Tx, Us

Austin, Texas Metropolitan Area

Austin, Texas Area

Austin, Texas

Technical Lead and Co-Founder● Familiar with Wordpress, Bigcommerce, Shopify and Squarespace CMS ● Familiar with modern HTML/CSS practices as well as bootstrap. ● On top of SEO best practices and content vs Ecomm marketing practices ● User experience and Website design flow specialist ● Ecommerce and content site analytics specialist. ● Basic PHP experience. ● Currently Learning Javascript, SQL and Python/Django. ● Learning Linux Administration

Austin, Texas Area

● Delivered multi-website E-commerce reporting and analytics to C-level and director level Stakeholders. ● Managed Website A/B testing program for two websites as well as developed and ran multi-department test ideas and executed them through Optimizely. ● Using Google analytics and IBM analytics I provided actionable data to merchandising, customer service and other departments and helped interpret reports and find potential opportunities for growth or improvement. ● Helped manage… Show more ● Delivered multi-website E-commerce reporting and analytics to C-level and director level Stakeholders. ● Managed Website A/B testing program for two websites as well as developed and ran multi-department test ideas and executed them through Optimizely. ● Using Google analytics and IBM analytics I provided actionable data to merchandising, customer service and other departments and helped interpret reports and find potential opportunities for growth or improvement. ● Helped manage multi-department E-comm projects acting as the liaison between nonweb departments, the web team, and I.T. teams. ● Partnered with merchandising to see upcoming trends in sales or find inventory that was being underutilized. ● Was the primary point of contact for our vendor partners and was in charge of testing/driving and growing most of our partnerships. Show less

Austin, Texas Area

● Managed, reviewed and analyzed all incoming orders from the Canada (Golf Town) Ecommerce platform.● Worked with I.T. to build out better fraud rules and tools. I also helped test and implement them.● Partially managed the USA based loss prevention system (accertify) as well as partnered with the USA analys on best practices. ● Assisted the inventory control team with inventory movement and adjustments during normal work and also inventory. ● Partnered with retail loss… Show more ● Managed, reviewed and analyzed all incoming orders from the Canada (Golf Town) Ecommerce platform.● Worked with I.T. to build out better fraud rules and tools. I also helped test and implement them.● Partially managed the USA based loss prevention system (accertify) as well as partnered with the USA analys on best practices. ● Assisted the inventory control team with inventory movement and adjustments during normal work and also inventory. ● Partnered with retail loss prevention team to identify potential scammers and to do account searches and accounting audits. Show less

Austin, Texas Area

● Personally supervised up to 16 direct reports across three teams and two countries including two team leads.● Directly responsible for all consumer direct email, click to chat, call center operations, and two customer service teams for two separate brands● Set and held people accountable to metrics and tasks. ●Partnered with other department leads in hiring/termination/onboarding●Developed most of the Golf Town E-commerce service processes●Work closely with accounting… Show more ● Personally supervised up to 16 direct reports across three teams and two countries including two team leads.● Directly responsible for all consumer direct email, click to chat, call center operations, and two customer service teams for two separate brands● Set and held people accountable to metrics and tasks. ●Partnered with other department leads in hiring/termination/onboarding●Developed most of the Golf Town E-commerce service processes●Work closely with accounting, shipping, web teams and retail stores to ensure an optimal experience for all customers in both USA and Canada. ●Tier 3/4 Escalations for both Golf Town and Golfsmith, Finding fair solutions for customers/Golfsmith.●Maintained high level of understanding of processes on both Golfsmith and Golf Town and continually work on reviewing and refining all processes. ●Basic project management, (I.E. helped develop phone sales capabilities for Golf Town, managed ticketing and site issue resolution) ●Scheduling for entire web support team with an agent in Canada and occasionally entire call center. Show less