- Lead the Florida-Georgia Line Region in EZ Pay percentage: approaching 50% - Lead the Florida-George Line Region in Non-Renewal percentage while controlling charge-offs - Increased store ALC to $130+- Served as interim Regional Manager in his absence, including conducting conference calls, resolving customer complaint calls successfully, reporting to the area director- Mentored, developed and promoted an Assistant Manager to a General Manager position- All Human Resource functions, recruiting, interviewing, hiring, training, mentoring, counseling (verbal and written), termination- developing and following a work schedule for all associates- Sales and new revenue growth for the location- developing marketing strategies-Formal closing of all lease agreements with customers- Maintaining accurate files and notes for all customers- contacting and negotiating payments for all delinquent accounts by - telephone and field visiting the customer’s residence - developing goals and strategies for collections-developing goals and strategies for sales- auditing and reconciling all physical inventory weekly- ordering new inventory for store stock - scheduling, loading, and routing all deliveries-repair and cleaning of all returned product to maximize profitability- providing service solutions for all inventory (customer and store stock)- auditing and questioning monthly profit and loss statements- holding weekly staff meetings for training and strategies**I took a hiatus from this position from 2012-2017.

- Communicating with client via email and phone and request specific information and\or documents to review and prepare a financial analysis- Develop a case along with a Licensed Tax Professional (Tax Attorney or Enrolled Agent) to pursue a legal resolution with the IRS to resolve back tax debt and protect them from aggressive collection action- Mentor and assist in training new Tax Analyst