Michael Mitchell

Michael Mitchell Email and Phone Number

Commercial Process and Program Management - Business Excellence and Experience @ Microsoft
Ireland
Michael Mitchell's Location
Ireland, Ireland
Michael Mitchell's Contact Details

Michael Mitchell work email

Michael Mitchell personal email

n/a
About Michael Mitchell

Michael Mitchell is a Commercial Process and Program Management - Business Excellence and Experience at Microsoft. He possess expertise in program management, vendor management, cloud computing, project management, outsourcing and 20 more skills.

Michael Mitchell's Current Company Details
Microsoft

Microsoft

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Commercial Process and Program Management - Business Excellence and Experience
Ireland
Website:
microsoft.com
Employees:
231118
Michael Mitchell Work Experience Details
  • Microsoft
    Commercial Process And Program Management - Business Excellence And Experience
    Microsoft
    Ireland
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  • Microsoft
    Commercial Process & Program Management - Business Excellence & Experience
    Microsoft Mar 2019 - Present
    County Dublin, Ireland
    Continuous improvement and process transformation , focused on enabling operations success through process capability development and leading project-based collaboration engagements
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  • Microsoft
    Global Program Manager: Billing & Identity: Consumer Service And Support Organisation
    Microsoft Jan 2015 - Mar 2019
    Dublin
    Business process and procedure optimisation management (subscription billing, payment , Microsoft Account) enabling the global Microsoft consumer partner billing ecosystem deliver best practice support for our consumer customers.
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  • Microsoft
    Group Manager - Pmo: Emea Customer Service & Support
    Microsoft Oct 2011 - Jan 2015
    Sandyford, Dublin
    Managed the EMEA CSS PMO team, project delivery governance and overall project return on investment for EMEA Customer Service & Support (CSS).Managed the integration of Skype global customer support infrastructure into the Microsoft Consumer support organisation.
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  • Microsoft
    Strategy Planning Lead - Commercial Operations
    Microsoft Sep 2010 - Oct 2011
    Dublin
    Project managed the strategic planning initiative "New Business Models Introduction" for Global Commercial Operations.
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  • Microsoft Ireland Operations Ltd.
    Group Manager, Pmo Commercial Operations
    Microsoft Ireland Operations Ltd. 2007 - 2010
    Managed the PMO function, project delivery governance and overall project return on investment for EMEA Commercial Operations.
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  • Microsoft Ireland Operations Ltd
    Program Unit Manager - Enterprise & Public Sector
    Microsoft Ireland Operations Ltd 2004 - 2007
    Managed the Microsoft EMEA Volume Licensing Programs team with accountability for implementation and delivery of Microsoft Volume Licensing Programs for Commercial Operations.
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  • Microsoft
    Manager - Enterprise Business Solutions Team
    Microsoft 2001 - 2004
    Dublin
    Established & managed the Enterprise Business Solutions team dedicated to supporting Microsoft’s top 20 Global Volume Licensing Accounts in EMEA.
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  • Microsoft
    Retail Operations Manager: Home & Retail Operations Group
    Microsoft 2000 - 2001
    Dublin
    Established and management of the first outsourced front-end customer support framework for the new Retail Direct (XBOX) Operations Model for Microsoft EMEA
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  • Microsoft
    Channel Operations Manager – Full Packaged & Licensing Product Group
    Microsoft 1995 - 2000
    Dublin
    Distribution Channel Operations Manager for UK, Nordic, WE & S.E. Africa regions in the first centralised customer service model for the EMEA Operations Centre.
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  • Open Technologies Ltd
    Marketing & Distribution Manager
    Open Technologies Ltd 1993 - 1995
    Dublin
    Part of the management team that established the first Direct Reseller of Hewlett-Packard Unix systems in the Irish Market.
  • Hp
    Customer Service Support
    Hp 1987 - 1993
    Dublin
    Direct sales support of mass storage devices for the emerging OEM Irish market. Order management support for large HP3000 systems, and high-end UNIX workstations.
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Michael Mitchell Skills

Program Management Vendor Management Cloud Computing Project Management Outsourcing Pmo Governance Enterprise Software Business Process Improvement Service Delivery Change Management Business Process Management Strategy Cross Functional Team Leadership Business Analysis Business Intelligence Product Management Process Improvement Software Project Management Saas Team Leadership Integration It Strategy Project Management Office

Michael Mitchell Education Details

Frequently Asked Questions about Michael Mitchell

What company does Michael Mitchell work for?

Michael Mitchell works for Microsoft

What is Michael Mitchell's role at the current company?

Michael Mitchell's current role is Commercial Process and Program Management - Business Excellence and Experience.

What is Michael Mitchell's email address?

Michael Mitchell's email address is mm****@****oft.com

What schools did Michael Mitchell attend?

Michael Mitchell attended University Of Limerick, The Marketing Institute Of Ireland, University Of Limerick.

What skills is Michael Mitchell known for?

Michael Mitchell has skills like Program Management, Vendor Management, Cloud Computing, Project Management, Outsourcing, Pmo, Governance, Enterprise Software, Business Process Improvement, Service Delivery, Change Management, Business Process.

Who are Michael Mitchell's colleagues?

Michael Mitchell's colleagues are Pranay Jay Patel, Lê Tuấn, Duy Luong, أمي الغالية, Amit Kumar, Zvandiri Sdc, Alok A..

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