Michael Mobley Email and Phone Number
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With experience in the areas of personnel management, instructional design, knowledge management, and change management, my greatest satisfaction comes when I am able to help develop and enhance an individual's potential. My ideal would be for companies to combine their instructional design, training, communication, and knowledge management fields in order to provide a consistent and reliable experience for employees from the day they begin employment to the mastery of their responsibilities. I enjoy bringing departments, teams, stakeholders, and other employees together in order to make such things happen. For example, my team and I brought six departmental markets together to support and participate in launch of new knowledge management tool. Later, I joined this unified group with other departments to launch a newer knowledge management tool (Oracle Knowledge Management) to be used throughout the corporation. I also love to help people learn. In two different companies, I was able to lead the development of new hire courses to standardize the learning environment across the companies as well as contribute to others. I enjoy learning from those who do the actual jobs to find out how I can better support the learning experience. I also love being a people manager, and I focus on helping team members reach their next career goal while finding satisfaction in their current roles.I have a personal passion for travel, having lived in France, Belgium, and Japan. Architecture and exploring beautiful old and historic homes readily put a smile on my face. I enjoy language study and am fluent in French and taught French 101 and 202 courses while a university student. I also have exposure to Japanese.I obtained “Certified Knowledge Manager” certification from Knowledge Management Institute, 09/25/2015Technical Skills include Oracle Knowledge Management, SharePoint, Camtasia, Adobe Captivate, WellSaid, SnagIt, and Microsoft Office.
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Training Development And Qa ManagerAsm ResearchHerndon, Va, Us -
Learning DeveloperAlku Jul 2024 - PresentWorking with Cerner to script, create, and update training for the Department of Veteran Affairs for their new electronic health records software. Mentoring coworkers on processes and how to script narratives for eLearning assessments. -
Manager, Change Management (Instructional Design And Knowledge Management)Cisco Jun 2022 - Oct 2023Herndon Va• Proposed and owned deploying Salesforce Knowledge Management feature that equipped end-users with a wealth of resources via one platform spanning Change Management’s four consoles that supported sales and support employees. • Managed the Renewal Sales team’s SharePoint site and its content where all instructional documentation and videos on demand were housed. Reorganized the site to provide a more logical and “easy to find” approach for site content.• Facilitated monthly releases via SharePoint, Marketing Cloud communications, and monthly release training calls. • Spearheaded the new hire training program for renewal sales employees, which includes creating Videos on Demand and simulations to empower renewal managers, new hires, and teams with comprehensive materials that enabled professional excellence and growth. -
Instructional Design / Training ManagerAsm Research May 2019 - Jul 2022Tyson'S Corner Va• Training Delivery Manager for government FRTIB Project; interviewed, hired, and mentored 12 facilitators for training new call center agents in preparation for launch of FRTIB ASM Research call centers in Saint Louis and San Antonio. • Instructional Design Manager for Computer-based Training (CBT) Conversion Project MHS GENESIS: o Steered conversion of CBT courses from instructor-led content, through storyboarding, and concluding with published Captivate courses to promote healthcare providers adopting new EMR system for all branches of the military.o Led team of 5-13 remote content developers in designing new media for CBT courses, which entailed selecting employees with skills that complemented team dynamics. o Executed rigorous editorial and functional reviews of courses to streamline QA reviewers’ procedures.
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Senior Manager, Enterprise Training And Knowledge ManagementHughes Network Systems Apr 2018 - May 2019Gaithersburg Md• Oversaw a 20+-member team of employees, vendors, and contractors to build a new hire training program with eLearning simulations, knowledge-based content for clients, and internal teams to augment relations and service.• Restructured processes to create more standardized practices within the Customer Service department, delivering uniform instruction and expectations for trainers and call center agents. • Piloted a four-week onsite training course for a call center advancement role, introducing sophisticated troubleshooting processes as well as implementing additional products for top performers. -
Knowledge Management Systems Sme / Requirements Analyst (Temporary Position)A P Ventures, Llc (Apv) Dec 2017 - Apr 2018Baltimore / Washington Dc Area• Authored and promoted new knowledge management system strategy program for Center of Medicare & Medicaid Innovation Business Services Group. • Headed QA testing for eLearning development to ensure optimal performance for clients. -
Sr Mgr, Knowledge Management & CommunicationSpectrum (Formerly Time Warner Cable) Oct 2014 - Nov 2016Herndon Va• Rewarded with this expanded position because of readily and successfully taking additional responsibilities while maintaining expected performance standards of previous position.• Executed design decisions and launch planning for Residential Care Department of new multi-year Oracle Knowledge Management (OKM) platform project being used by multiple departments. This monumental effort unified departments and regions in new ways, providing the best standardized content for end-users ever provided by the company. • Successfully launched first departmental pilot of Oracle Knowledge Management in 05/16. This opened the doors to continuing the progressive launch to other locations. • Partnered with the company’s IT team throughout the design process and was liaison for them with non-technical staff.• Performed 20 focus groups with markets and offshore vendors to learn what improvements could be made to our knowledge management tools. This resulted in the creation of several new tools and processes to assist agents, including what became the #1 used SharePoint site in the entire company. Another reduced hard call transfers from nearly 20,000 per week to an average of 1,600 per week.• Strategically partnered with regional, divisional, and specialty-based audiences to foster and cultivate open and collaborative lines of communication. In an environment of constant flux, such communication kept stake holders connected and informed. -
Manager, Knowledge SystemsTime Warner Cable Feb 2008 - Oct 2014Herndon Va• Earned promotion to management role within two years of employment because of strategically leveraging instructional design principles to elevate end-user experiences and leading projects and peers through influence.• Steered company-wide adoption and launch of KEY, a customized SharePoint knowledge management system by authoring the approach for operating markets, establishing centralized content while eliminating duplicate information. • Partnered with subject matter experts and marketing teams to create SharePoint articles in KEY and managed the corporate team of content developers, reaching over 22,000 end-users. • Created standardized content creation guide so that all knowledge management content had the same look and feel.• Supported routine KEY upgrades by drafting user stories for developers, prioritizing release items, and testing prior to launch.• Utilized SharePoint reporting tools and partnered with subject matter experts to create a content review process and determine which content needed reviewed on a 3, 6, or 12-month basis. • Reviewed SharePoint reporting to determine which content was used the least, then partnered with subject matter experts to determine if the content was still valid or if it needed updated or removed.• Tested online instructional courses within the company’s LMS (Learning Management System) to verify functionality and SCORM compliance prior to official launch into the production environment.
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Technical Training Developer / Instructional DesignerTime Warner Cable May 2006 - Feb 2008Herndon Va• Awarded quarterly MVP award for creating the company’s first standardized Internet support call center agent new hire training course for vendor and internal centers. This resulted in consistency of messaging and better performance measurability. • Contributed to the creation of troubleshooting flows, the Quality Assurance testing, and support material development for department’s first standardized knowledge management suite. These tools provided standardized troubleshooting procedures and product navigational support for all end-users.
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Adelphia CommunicationsSenior Instructional Designer Nov 2003 - May 2006Denver Co•Project managed, designed, and developed online and instructor-led coursework for all aspects of company needs including corporate initiatives, sales skills, computer and billing system training, soft skills, and personal development.•Constructed simulated online learning environments using ToolBook and Captivate software programs in order to provide training that was as true-to-life as possible.•Project led, designed, and developed new-hire training for call centers maintaining three different billing systems, allowing for the successful launch of a new call center and the upgrading of training for current centers in order to improve sales skills and create/retain satisfied customers.•Created/developed online course for site survey submittal software that was not fully developed until after the training was completed. Developed within extremely tight deadlines while still resulting in employees being highly capable of using software by the time of launch.•Designed, developed, and project managed training for launch of corporate customer Internet homepage to familiarize multiple audience groups with the benefits and features of the site and to prepare for customer inquiries.
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Senior Instructional DesignerDish Network Dec 2002 - Nov 2003Denver Co• Created templates and methodologies for departmental design process to bring standardization and more professionalism to Instructional Design Group. • Authored and produced a series of instructional technical videos for various aspects of satellite dish installation practices for distribution to those without online or classroom access. • Initiated the design and creation of the Instructional Design Group interviewing procedures to assure a legal and efficient interviewing process.• Designed and developed Oracle software training for inventory management personnel in order to establish standardized inventory procedures throughout the company. -
Project Manager / Instructional DesignerAvis Budget Group May 1999 - Apr 2002Denver Co• Managed a performance improvement team tasked to research and recommend new certification/evaluation training procedures.• Instigated and co-created corporate processes for internal clients to request the development of training courses to ensure alignment with corporate strategy and objectives.• Strengthened and developed foundational management skills workshop, with skill sets including: coaching, interviewing and selection, succession planning, motivation, and performance appraisal processes. • Designed and developed courses to establish structured/standardized corporate procedures and integration training for nationwide corporate merger for a smoother transition.• Devised and developed three new-hire sales courses as well as a managerial sales course that introduced store managers to the sales environment.• Designed and instigated systems training for company-wide product integration project to bring 1,700 counter employees and 300 location managers to proficient skill levels with the new truck rental computer software program during a 7-week time frame. -
Distance Education Evaluator Of Educational Technology Masters ProgramUtah State University Jul 1998 - May 1999Logan Ut• Conducted on-site focus groups to evaluate Educational Technology masters program offered exclusively through distance education technology. • Created annual evaluation and recommendations document of the Educational Technology program for the Instructional Technology Department in order to improve the quality of education for students. -
University French InstructorUtah State University Aug 1997 - May 1998Logan Ut• Instructed Beginning French 101 and Intermediary French: Introduction to Literature 202 courses.• Created lesson plans and testing materials in order to redesign French 202 classroom format and evaluation methods.
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Languages InstructorWestgate Academy Mar 1995 - Jul 1996Gotemba, Shizuoka, Japan• Created French and English courses for use at both Westgate Academy and at client locations to cater to specific learner needs. • Designed, developed, and facilitated French courses for all levels, from beginner through advanced.• Designed, developed, and instructed course material and schedules for advanced English courses to improve American English communication skills for clients.
Michael Mobley Skills
Michael Mobley Education Details
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Instructional Technology
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Liberal Arts And Sciences/Liberal Studies
Frequently Asked Questions about Michael Mobley
What company does Michael Mobley work for?
Michael Mobley works for Asm Research
What is Michael Mobley's role at the current company?
Michael Mobley's current role is Training Development and QA Manager.
What is Michael Mobley's email address?
Michael Mobley's email address is mm****@****smr.com
What schools did Michael Mobley attend?
Michael Mobley attended Utah State University, Utah State University.
What skills is Michael Mobley known for?
Michael Mobley has skills like Captivate, Instructional Design, Knowledge Management, E Learning, Mentoring, Snagit, Microsoft Office, Powerpoint, Blended Learning, Writing, Adult Education, Technical Writing.
Who are Michael Mobley's colleagues?
Michael Mobley's colleagues are Michelle Lutsky, Matt Nordwig, Janice Webster, Aaron Valle, Levin Tull, Randolph Pittman, Raymonde Crittenton.
Not the Michael Mobley you were looking for?
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Michael Mobley
New York, Ny -
2sthcares.org, aol.com2 +161854XXXXX
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Michael Mobley
Enterprise Systems Professional With Broad Skillset Including Systems Architecture And Process Improvement.Illinois, United States5gmail.com, teksystems.com, teksystems.ca, amyx.com, mcri.com4 +161862XXXXX
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Michael Mobley
Atlanta, Ga4gmail.com, cisco.com, aol.com, microsoft.com4 +170659XXXXX
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