Michael Modlin Email & Phone Number

Serving Shiawassee County, Michigan, And, Genesee County, Michigan, United States

Shiawassee County

o Proactively contact and service preferred customers to help customers identify and set shortand long-term financial goals.o Provide a customer experience that is consistent across all customer touch points, is amongthe leaders in the financial services industry in terms of customer satisfaction, loyalty, andretention and provides a differentiated experience from other providers in the market place.Proactively contact and service customers in the sales and service ofbank products, conduct needs-based assessment of the prospective and existing client base, andengage One Bank partners as needed to fulfill client needs.

Durand, Mi

Responsible for the overall management and growth of a financial center with over $65 million on deposit with annual revenue of over $2 million Served as the primary Business Relationship Manager, working extensively with business with less than $5 million annual revenue to develop cash-flow strategies, operational adjustments and financial solutions to meet individual goalsPromoted company products and services in the community by making regular outside callsResponsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth developing the appropriate talent pool to ensure adequate bench strength and succession planningrecognizing and rewarding employees for accomplishmentsStrong customer service focusProviding Financial planning advice and aligning financial solutions to meet customer needs through extensive relationship buildingFifth Third Securities Referring Representative

Greater Flint Michigan Area

• Manage the overall risk and control environment within 20-22 retail financial centers• Offer operational and retail sales support and oversight• Review and provide guidance, coaching and education based on monthly self-assessment and independent audit results through in-person and remote interactions• Monitor execution of processes in financial centers to ensure appropriate procedures are being followed, resulting in internal controls, compliance and overall service level increases.• Ensure the financial centers are operating effectively and are utilizing systems, updated policies and procedures and equipment appropriately to optimize sales opportunities, reduce non-sales activities, and minimize risk and losses

Owosso, Mi

• Responsible for the overall management and growth of a financial center with over $65 million on deposit with annual revenue of over $2 million • Served as the primary Business/Municipality Relationship Manager, working extensively with business with less than $5 million annual revenue to develop cash-flow strategies, operational adjustments and financial solutions to meet individual goals• Promoted company products and services in the community by making regular outside calls• Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments

Owosso, Mi

Sales with a focus on development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers• Consistently met or exceeded sales goals for loans, deposits, and fee income, as set by management, utilizing sales skills appropriate for the financial center market segment• Oversaw the complete consumer loan process following approved guidelines• Provided debt and financial reviews for consumers and businesses. Offered solutions to help increase profits and reduce costs

• Responsible and accountable for the day-to-day operations and risk management of a financial center averaging 12,000 transactions per month• Directed management responsibilities for the operational and referral activities of customer service representatives• Assisted in hiring and on-boarding/development of new customer service representatives as well as ongoing coaching and development • Responsible for managing a fund of cash and processing a variety of consumer, commercial and other transactions for customers and the general public• Responsible for completion of monthly branch operational and financial audit

• Managed 20–45 employees daily with typical weekly sales of $70,000-$105,000• Maintained exceptional service standards while operating a professional, successful and enjoyable environment for guests and staff• Interviewed, hired, scheduled and development of staffResponsible for targeted P & L management and growth.

General Studies

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Current