Michael Moloney

Michael Moloney Email and Phone Number

Global Topic Owner - SAP Analytics Solutions Value Map at SAP @ SAP
germany
Michael Moloney's Location
Ireland, Ireland
Michael Moloney's Contact Details

Michael Moloney work email

Michael Moloney personal email

n/a
About Michael Moloney

Michael Moloney is a Global Topic Owner - SAP Analytics Solutions Value Map at SAP at SAP. He possess expertise in enterprise software, business intelligence, cloud computing, erp, sap and 12 more skills.

Michael Moloney's Current Company Details
SAP

Sap

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Global Topic Owner - SAP Analytics Solutions Value Map at SAP
germany
Website:
sap.com
Employees:
114326
Michael Moloney Work Experience Details
  • Sap
    Global Topic Owner - Sap Analytics Solutions Value Map
    Sap Jan 2015 - Present
    County Dublin, Ireland
    SAP Enterprise Support Value Maps, an SAP social media-based empowerment and support program, provide simplification and acceleration of learning and utilization of support offerings.I am global owner of the Analytics Solutions Value Map program where we are supporting a large number of SAP customers who have analytics solutions from SAP in their landscape including BI Platform, SAP Lumira, SAP Analytics Cloud, S/4HANA embedded analytics and many more. We supply best practice materials, webinars, remote services where applicable and the chance to ask questions on our SAP JAM page to help bridge the gap between Incident support and consulting.As owner of the program I manage a virtual team of support advisors. We guide customers through an objective based approach to support offerings and promote collaboration with us.
  • Sap
    Enterprise Support Advisor
    Sap Apr 2011 - Jan 2015
    Core ResponsibilitiesTechnical Account Management:I work on a 1-to-1 basis with assigned SAP customers to ensure their SAP solutions run with optimal level of performance, stability, and data consistency and to minimize the risk of core business interruption. This is achieved by scheduling regular conference calls with customer contacts to discuss pain points, preformance issues and also proactively set out a roadmap for future projects, thus ensuring business continuity.I act as a point of contact for my assigned customers to handle critical issues, act as an additional escalation path for their critical projects and help them to achieve a quality engagement with SAP.In general I am tasked with building a trusted relationship with SAP customers and provide them with guidance on Application Lifecycle Management.In doing so the aim is to reduce their total cost of operations and improve their business continuity.In conjunction with the above tasks I have become a subject matter expert with my team for the topics of:SAP HANABusiness Analytics
  • Sap
    Application Support
    Sap Jul 2008 - Apr 2011
    During my time in this role I worked in the internal application support area for Sales and Marketing. This includes support for PRM, CRM and VBM systems as well as some other applications such as our internal corporate portal and BW systems. Key responsibilities included solving problems with CRM leads and opportunities, maintaining major changes in the authorization structures of the back-end systems, contacting Key Users in relation to administrative issues in the system. I was also involved in the development of a knowledge base for problem issues and relaying any updates/solutions etc to first level support.I have gained a solid knowledge of the support infrastructure for customers and partners in this role.
  • Sap
    It Support Engineer
    Sap Jul 2005 - Jul 2008

Michael Moloney Skills

Enterprise Software Business Intelligence Cloud Computing Erp Sap Integration Customer Support Presentations Crm Business Process Java Professional Services Agile Methodologies Sap Hana Sap Netweaver Sap Erp Project Management

Michael Moloney Education Details

Frequently Asked Questions about Michael Moloney

What company does Michael Moloney work for?

Michael Moloney works for Sap

What is Michael Moloney's role at the current company?

Michael Moloney's current role is Global Topic Owner - SAP Analytics Solutions Value Map at SAP.

What is Michael Moloney's email address?

Michael Moloney's email address is mi****@****o.co.uk

What schools did Michael Moloney attend?

Michael Moloney attended National University Of Ireland, Galway, University College Cork, Clonakilty Community College.

What skills is Michael Moloney known for?

Michael Moloney has skills like Enterprise Software, Business Intelligence, Cloud Computing, Erp, Sap, Integration, Customer Support, Presentations, Crm, Business Process, Java, Professional Services.

Who are Michael Moloney's colleagues?

Michael Moloney's colleagues are Inna Pinsky, Alexander Rosenbaum, Gangadhar R, Christiane Schustala, Alice Lim, Hasan Abbas, Вадим Чипак.

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