Michael Monaghan Email & Phone Number

Boston, Ma, Us

Waltham, Massachusetts

Senior Technical Writer for TIBCO Streaming, LiveView, and Artifact Management Server products (real-time, streaming data analytics, cloud deployments, high availability applications, security-driven). • Documented admin, developer, cloud, command line, IoT, security, API and troubleshooting guides, and release notes in XML, HTML, PDF for Eclipse-based Java client and server applications (real-time, streaming data analytics, cloud deployments, SQL, high availability clustering).• Documented machine learning applications (industrial, oil drilling, supply chain management; scorable model deployments, decision tables). • Documented user workflow for TIBCO’s content model repository (for deployable, scorable models, based on schema and other machine-learning updates).• One of a team of two managing a 5,000 page documentation set.

Wellesley, Ma

Technical writer for leading health insurance client (Harvard Pilgrim Health Care). Wrote engineering and user guides for SOAP-based XML applications (health plan and provider databases).Wrote HIPAA compliant Web Help for health insurance plans.FrameMaker, RoboHelp, Office; Agile environment.

Southboro, Ma

Documented internal IT security best practices to support client’s users, business units, and international data centers.

Boston Ma/San Jose, Ca

Wrote telecommunication guides for new features using XML (PDF and HTML output) in a content management system:Network configuration guides Troubleshooting guides CLI reference guidesWorked in Agile development modelNetwork Management System GUI

San Jose, Ca

• Software installation guides (Solaris, Oracle, network mgmt system install, upgrade, downgrade, backup, restore)• Software user guides (GUI for network config, performance mgmt, troubleshooting)• Alarm reference guides (troubleshooting)• Administrator guides (network security, user account creation, database mgmt policies) • Quick reference guides (for system bring-up)• System architecture guides (planning/scaling Ericsson networks)• Methods of procedures (MOPs) (used by Ericsson personnel to bring up customer labs and networks)• Software and hardware release notes (for product upgrade, maintenance, bug workarounds)• Hardware reference guides (chassis specs, safety, installation)• Project plans

Cupertino, Ca

Updated user guides and training module for Ethernet-based metropolitan area networking (MAN) equipment:• Hardware installation guides• Software provisioning guides (command line interface)• Training slides (PowerPoint)

Fremont, Ca

• Wrote training module for customer relationship management (CRM) application used by government agencies. Authored in Word and using macros, converted training guide into three deliverables (student guide, training slides, HTML). • Wrote documentation project plan for new CRM application• Wrote software test cases for new CRM application

Taunton, Ma

• Updated hardware installation guides (text and graphics) for military communication equipment in compliance with military statement of work (SOW)• Designed new FrameMaker templates that reduced documentation time to market by one month

Marlboro, Ma

• Wrote guides for fault-tolerant computer platform (five 9’s reliable) used in network data storage (configuration, quick reference, PCI card replacement)• Maintained FrameMaker templates for Tech Pubs• Hardware installation guides for asynchronous transfer mode (ATM) switch

Fremont, Ca

Wrote guides for medical imaging devices used by hospitals:• Medical imaging user guides (how to capture or convert X-ray, for example, to digital PACS format)• Medical imaging software administrator guides• Online help (RoboHelp HTML) for medical imaging software • Created software test plan templates (Word)

1996-1998Technical Writer, Chek-Chart Publications, Sunnyvale, CA Managing editor/technical writer for leading automotive college textbook publisher. Projects included:• Engine repair and theory text and lab books• Automatic and manual transmission text and lab books• Instructor guide for each textbook (lesson plans, sample test questions)• Technical service bulletins • Staffed trade fairs and took automotive courses to learn how the textbooks were used in the classroom