Michael Monaghan Email & Phone Number

Boston, MA, US

Waltham, Massachusetts

• Senior Technical Writer for TIBCO Streaming, LiveView, and Artifact Management Server products (real-time, streaming data analytics, cloud deployments, high availability applications, security-driven).
• Documented admin, developer, cloud, command line, IoT, security, API and troubleshooting guides, and release notes in XML, HTML, PDF for Eclipse-based Java client and server applications (real-time, streaming data.
• Documented machine learning applications (industrial, oil drilling, supply chain management; scorable model deployments, decision tables).
• Documented user workflow for TIBCO’s content model repository (for deployable, scorable models, based on schema and other machine-learning updates).
• One of a team of two managing a 5,000 page documentation set.

Wellesley, MA

Technical writer for leading health insurance client (Harvard Pilgrim Health Care). Wrote engineering and user guides for SOAP-based XML applications (health plan and provider databases).Wrote HIPAA compliant Web Help for health insurance plans.FrameMaker, RoboHelp, Office; Agile environment.

Southboro, MA

Documented internal IT security best practices to support client’s users, business units, and international data centers.

Boston MA/San Jose, CA

Wrote telecommunication guides for new features using XML (PDF and HTML output) in a content management system:Network configuration guides Troubleshooting guides CLI reference guidesWorked in Agile development modelNetwork Management System GUI

San Jose, CA

• Software installation guides (Solaris, Oracle, network mgmt system install, upgrade, downgrade, backup, restore)
• Software user guides (GUI for network config, performance mgmt, troubleshooting)
• Alarm reference guides (troubleshooting)
• Administrator guides (network security, user account creation, database mgmt policies)
• Quick reference guides (for system bring-up)
• System architecture guides (planning/scaling Ericsson networks)

Cupertino, CA

• Updated user guides and training module for Ethernet-based metropolitan area networking (MAN) equipment:
• Hardware installation guides
• Software provisioning guides (command line interface)
• Training slides (PowerPoint)

Fremont, CA

• Wrote training module for customer relationship management (CRM) application used by government agencies. Authored in Word and using macros, converted training guide into three deliverables (student guide, training.
• Wrote documentation project plan for new CRM application
• Wrote software test cases for new CRM application

Taunton, MA

• Updated hardware installation guides (text and graphics) for military communication equipment in compliance with military statement of work (SOW)
• Designed new FrameMaker templates that reduced documentation time to market by one month

Marlboro, MA

• Wrote guides for fault-tolerant computer platform (five 9’s reliable) used in network data storage (configuration, quick reference, PCI card replacement)
• Maintained FrameMaker templates for Tech Pubs
• Hardware installation guides for asynchronous transfer mode (ATM) switch

Fremont, CA

• Wrote guides for medical imaging devices used by hospitals:
• Medical imaging user guides (how to capture or convert X-ray, for example, to digital PACS format)
• Medical imaging software administrator guides
• Online help (RoboHelp HTML) for medical imaging software
• Created software test plan templates (Word)

• 1996-1998Technical Writer, Chek-Chart Publications, Sunnyvale, CA Managing editor/technical writer for leading automotive college textbook publisher. Projects included:
• Engine repair and theory text and lab books
• Automatic and manual transmission text and lab books
• Instructor guide for each textbook (lesson plans, sample test questions)
• Technical service bulletins
• Staffed trade fairs and took automotive courses to learn how the textbooks were used in the classroom