Michael Mondello Email & Phone Number

San Francisco, CA, US

• Provide A/V technical support and assistance for conferences and events
• Maintain and audit A/V room technologies for corporate clients
• Operate PTZ cameras and video conferencing systems for business meetings

San Francisco, California, United States

• Provided technical support and consultation to faculty, staff, students, and administrators
• Supported classroom technology needs including responding to ServiceNow support tickets, troubleshooting reported issues, and proactively testing installations
• Installed software including operating systems and applications for managed computers
• Performed fieldwork to update, deploy, remove, or relocate computer workstations in and around campus workrooms, offices, classrooms, labs, and other campus spaces
• Supported all onsite staff, faculty and students at the new downtown campus

San Francisco, California, United States

• Ran sessions for a location-based virtual reality experience
• Monitored for abnormalities using Vicon Evoke and remote desktop software
• Addressed technical issues for guests involving peripherals and mocap tracking configurations
• Partnered with management and other team members for ad hoc projects and operational duties

San Francisco, California, United States

• Provided on-site assistance and troubleshooting for custodial, audio-visual, IT and other requests
• Provided access to and secured offices and events spaces
• Completed basic maintenance tasks and supported maintenance staff as necessary
• Guaranteed proper set-up and breakdown of tables, chairs, and other rented resources, using floor plans created by events associates
• Maintained proper inventory management, including keeping accurate counts, reporting and separating broken or missing items for repair or replacement

San Francisco Bay Area

• Oversaw operations for a collaborative virtual reality experience and an immersive escape room game
• Recognized by management for breaking sales records and providing excellent customer service
• Instructed guests on the usage of peripherals and props, while establishing rules and objectives for the attractions
• Monitored players throughout their sessions via Unreal Engine admin viewport, delivering timely hints to keep players engaged
• Provided ongoing IT support and hardware inventory management for VR desktop systems
• Reset escape room object/switch layout under a strict time frame, while completing impromptu repairs of game objects/switches between sessions

San Francisco Bay Area

• Wrote articles for publication in the Scene (Entertainment) section of USF’s student-run newspaper.
• Researched and pitched new story ideas to section editors.
• Worked with student photographers to capture photos for use in published stories.

San Francisco Bay Area

Ventura, CA

• Assisted the Project Coordinator with recording and editing tasks for a non-profit radio station