Michael Monroe Email & Phone Number

Austin, Texas Metropolitan Area

*Built Compliance Management System for a rapidly growing mortgage company by designing and implementing policies that managed for all compliance guidelines, training all staff on policies and measuring effectiveness of policies through audit processes*Grew company very quickly from a broker space to a non-delegated lender, self-funding all loans by managing multiple applications that sustained our growth, obtaining warehouse credit lines, managing investor relationships, engaging consultants that aided in policy, and most recently receiving our approval from HUD to originate FHA*Responsible for all data extraction and data quality assurance for all quarterly, annual Call Reports and HMDA submission*Serve as licensing expert inside and outside of NMLS and successfully obtained 7 different state licenses and manage ongoing licensing requirements with each state while managing existing relationships with others (currently licensed in Arizona and as a brick-and-mortar state, I also oversee all licensing functions for our Scottsdale branch)*Established our QC process and now oversee all QC findings and mitigation efforts of exceptions by consulting with our internal team, defining process improvements and ensuring measures to track effectiveness are in place*Manage operations in support of our Compliance Management System by: leading audit requests, approving marketing material, logging marketing activity, writing compliance reviews for fraud findings, doing exclusionary list reviews, neighborhood watch monitoring, performing vendor compliance, establishing compliant adverse action, completing disclosure package reviews, ensuring document management/retention, and designing pipeline monitoring systems for the active pipeline (from application to final disposition to adhere to all timing requirements as defined by TRID)

Greater Denver Area

*Developed systemic quality control by creating automated software applications to identify erroneous data. Created scripts utilizing Python and advanced Excel formulas to produce accurate data for reporting needs.*Lead Tableau report development and design efforts detailing loan audit findings for our executive committee and operations managers. Managed multiple report designs across various software applications.*Managed quarterly and annual HMDA data submissions to the CFPB and Fair Lending data analytics for our executive committee. Provided multiple data submissions for federal and state examinations.*Organized and lead meetings with key business partners to socialize collected data in order to design improved and automated processes from data findings. *Managed various projects to standardize processes improving data quality and creating operational efficiencies.*Documented and published operating procedures to ensure adherence to improved processes.*Lead trainings to socialize improved processes using various software applications to the department.

Greater Chicago Area

*Completely redesigned multiple manually produced daily reports to an automated reporting dashboard saving the company thousands of production hours and eliminated all human error.*Created new forms of process efficiency through data research, monitoring, and manipulations, which form ideas to improve existing lending process methods.*Built, designed, updated, and maintained daily/monthly/quarterly/ad hoc reports and analysis.

Chicago, Il

Chicago, Il

Pleasant Hill, Ca