Michael Moore Email & Phone Number

Guildford, GB

Reading, England, United Kingdom

Part of a small specialised team responsible for leading in reducing supply interruptions through the means of solid technical knowledge in methods of mitigation in both planned and emergency activities. Tasks include requesting, managing, and monitoring activities on the hydraulic system, ensuring optimum response times and returning as many customers as.

Greater Guildford Area

A business critical post providing a first point of contact for all the users involved in hearings, including members of the public, judiciary, juries, solicitors and barristers, the police and representatives of various external agencies. Preparing court, meeting members of the public and ensuring the court runs smoothly and efficiently.

Farnborough Airport

Delivering the On Air Dining experience by being one of the team managing the bespoke Farnborough facility. Processing orders, being the point of contact for the many private and business jet clients, assessing and acting upon feedback and handling stock organisation along with the many daily duties connected with operating a facility that provides one of.

Terminal 5 And Terminal 3

Managing, coaching and developing a team on any day up to 1,000 customer service agents, at one of the world’s biggest airport terminals. KEY ACHIEVEMENTS: Leading teams during periods of well-publicised industrial unrest and strikes. Managing teams through major changes to working practices including the introduction of self-serve technology, whilst also.

Heathrow Airport - Terminal 5

Leading and performance managing a customer service team of 500 staff, operating across the ticket desks, lounge, reservation desk and flight connections team. Managed team welfare. Responding to numerous diverse customer issues. Proficient in FLY, Amadeus Reservations & Ticketing and ALTEA.KEY ACHIEVEMENTS: Led a team to establish the One World Global.

Terminal 5 Heathrow Airport

Managed the entire front of house and airside operation, involving the departure of up to 300 flights per day. Performance managed, coached and mentored the team and ensured compliance with employment policies. KEY ACHIEVEMENTS: Represented the company as part of their Brand Behaviours campaign, appearing in The Times and The Sunday Times. Leading and.

Heathrow Airport - Terminal 4

Specifically drafted in to manage and drastically improve the neglected Staff Travel operation. KEY ACHIEVMENTS: Established immediate autonomous supervisory authority, which had previously been lacking. Laid the foundations for better working practices and customer service expectations. Increased customer confidence in the area. Led the transition.

Journalism, Distinction

Diploma in Freelance Journalism. Accreditation exists with the International News Syndicate Limited based in Sydney

Btec In Management Studies

Fundamentals of Supervision

Education record

Activities and Societies: Rugby, Football and Athletics