Michael Moran Email & Phone Number

Liverpool, England, United Kingdom

On September 5th 2022 I started a new role with CSL Seqirus in the Labs working as an IT Validation Support Engineer working mainly on the project side.

Liverpool, England, United Kingdom

- Leading a busy IT Support team, reporting directly to the IT Manager and actively participating in employee training and development to maintain consistency in the service provided to the business.- First point of contact for IT and Technical quires for local clients. - Managing an IT ticketing que in ServiceNow/ Previously ITSM and Collaborating with other team members to fulfil the tickets in a timely and accurate manner to meet SLA’s whilst maintaining high customer satisfaction.- Maintenance and support of over 600 iPhones supporting both the UK and the Netherlands. Point of contact for technical support, advice and procedures to offsite engineers when required.- Actively investigating complicated IT support issues as well as diagnosing and resolving hardware, software and end user problems.- Involved in the organisation and rollout of software and patching updates site wide.- Actively managing the IT hardware inventory across site, ensuring that existing stock is rotated and replenished.- Managing client access to IT business applications and onboarding new users through Active Directory (account/ email creation and support) - Building IT hardware to a complaint standard, ensuring that the latest image and security standards have been adhered to.Projects- Rolled out over 100 SE iPhone upgrades, including; the configuration of the phone, supplying the phone to the end client and providing ongoing technical support. - Led a successful rollout of IT equipment to over 70 desks to the new site 7 facility in August 2021. This entailed a rollout of desktops, monitors arms and monitors to each desk.

Liverpool, United Kingdom

- Part of a busy IT support team, working alongside team members to fulfil tickets in a timely and accurate manner whilst maintaining customer expectations.- Trouble shooting and resolution of specialist and complex IT issues.- Manged the retirement of hardware, ensuring that they had been successful wiped following company decommissioning procedures.- Responsible for the backing up and retrieval of hardware data.- Actively worked in the comms rooms to ensure that patching and wiring was connected tidily and accurately to support clients being connect to the site network

Manchester Area, United Kingdom

- Managed own oven cleaning business and handyman service;- Proactively sourced new business and clientele.- Worked unsupervised, successfully managing and prioritising tasks to ensure work was completed timely and to a high standard.- Managed company accounts, book keeping, budgeting and managing of cash flow and filings.- Sourcing of inventory used to perform the oven cleaning and handyman service.- Managing customer relationships and expectations to delivery exceptional customer service and build loyal customers in a bid for repeat custom.

Manchester, United Kingdom

- Maintained a high standard of customer service during high- Volume, fast- paced operations. Proactively engaging with customers and collaborating with colleagues to optimise performance and to ensure an end to end seamless customer experience.- Accurately managed the cash register during peak trading times. Handling cash or credit transactions quickly and accurately as well as cashing up the till at the end of a shift. - Processed refunds and resolved complaints or queries promptly and professionally.- Key Holder to the shop including locking, unlocking of building and setting up for the day.- Took initiative to find extra tasks when scheduled duties were completed