Michael Morris Email & Phone Number

Erie Pa

• Coordinates with repair shops, appraisers, and claimants to inspect vehicles, photograph damage, write estimates, and determine rental needs while controlling costs.• Negotiates repair costs with shops, establishes vehicle values, settles total losses, and manages salvage disposal within authority.• Handles all material damage claims, including drive-in assignments, and performs desk reviews of repair estimates as needed.• Supports and monitors the Direct Repair Program (DRP) and determines cause of damage for appropriate policy coverage.• Issues settlement checks, maintains records, responds to policyholders and claimants, builds rapport with agents, and attends training sessions.

Erie, Pennsylvania, United States

-Supports all elements of the quality program in the areas of responsibility.-Drives performance and development activities to assure high quality standards.-Creates inspection plans and works cross functionally to implement and verify inspection process is being followed,-Investigates defective material reported by customers and stakeholders and drives corrective action.-Responsible for implementing and managing crucial processes and metrics to meet quality expectations for internal and external customers.-Owns compliance quality.-Responsible for monitoring and improving quality's metrics.-Performs quality audits on operations team to ensure consistent adherence to procedures and processes.-Leads and champions process improvements to improve quality.-Champions timely resolution of correct actions and requisitions of nonconformance material.-Works with hourly and salaried teams on quality projects, administer training and maintain best practices to ensure a robust quality system.-Researches reported quality defects to identify root cause, and drives corrective action. -Identifies, drives, mentors, and implements projects that improve service quality. -Functions as the lead interface with Quality, Manufacturing, Sourcing and Engineering. -Owns Quality System and manage ISO compliance issues, lead inspectors and auditors. -Supports and lead six sigma efforts and leadership for all quality efforts in assigned area. -Leads interface with internal / external customers. -Collaborates with area team to set goals and drive improvements. -Drives process capability measurements and improvements.-Supports six sigma and CTQ efforts.

Erie Pa

Provided Leadership and direction to hourly team members by:-Monitored and maintained safety procedures and conditions to prevent accidents and provide a safe workplace.-Supervised staff including hiring, employee communications, training, discipline and evaluation.-Drove customer satisfaction through detailed focus on product reliability. Provide direction and support for an assigned hourly production team encompassing EHS, Quality, Material, Process, and Delivery.-Help motivate all employees in my production teams to perform their duties using established procedures to meet or exceed goals.-Planned, created, and executed production plans for all shifts, based on the master production plan, customer requirements, manpower (hours) and equipment availability, part availability, and develop recovery plans when demand changed or was not met.-Led continuous improvement by engaging people in active problem solving by analyzing trends to solve the root cause of problems.-Owned the department’s equipment, tooling, fixtures, key manufacturing processes, products and productivity.-Ensured all company policies are followed and take corrective actions accordingly.-Worked with the Team Leads to develop and execute training plans for all operators to ensure they have the skills needed to do their jobs and are sufficiently cross trained to optimize resource usage safely and correctly.-Provided clear and accurate communication to the work group. Ensured follow-up on issues and concerns are addressed in a timely manner.-Troubleshoot and solved operation problems when identified.-Promoted culture of teamwork, continuous improvement, and collaborate problem solving. -Worked with sales, engineering, maintenance, inventory control to communicate work schedule and scheduled necessary resources to support company.-Identified opportunities to increase employee engagement, motivation, and collaboration across work groups.-Responsible for all Time and Attendance functions.

Erie Pa

Responsible for Para transport scheduling and route design of drivers and transportation of customers.

Erie, Pa / Olean, Ny

-Successfully managed day-to-day operations, ensuring adherence to hotel policies, compliance, and industry standards.-Demonstrated excellent attention to detail in overseeing budget management, achieving cost savings without compromising quality.-Implemented change management strategies to enhance efficiency and customer satisfaction.-Led entire hotel staff and fostered a positive and collaborative work environment.-Proactively addressed and resolved customer complaints, ensuring high levels of guest satisfaction.-Utilized industry knowledge to stay updated on market trends and implement effective marketing strategies to attract new customers.-Implemented employee relations initiatives, resulting in improved staff morale and productivity.-Collaborated with various departments to streamline processes and improve overall hotel performance.