With over two decades of leadership experience in IT services, I am a firm believer that success transcends the latest tech trends and quarterly targets. I focus on the people who focus on the tech and strive to be a visionary servant leader, believing that my most important job is to shape, inspire, and empower… to get distractions, obstacles, naysayers, and self-doubt out of the way of the teams who can achieve the unbelievable when they are enabled to do so.In my most recent role at DXC Technology, I led Modern Workplace offering teams to redefine the future of support by infusing highly scalable, enterprise-grade NLP and ML throughout the Digital Support solution ecosystem. By infusing GenAI at every turn, prototypes and early feature releases prove that the offering roadmaps are set to revolutionize the marketplace by creating new levels of elegant digital experiences to enhance personal productivity for 7M supported customers around the world.My professional history includes vision and mandate articulation, forming new teams and launching new initiatives, optimizing existing operations, improving contract financial and NPS performance, and delivering mutual economies through creativity, productivity, and technology innovation.I am a seasoned leader, grounded in experience but driven by an adventurous spirit and always searching for new horizons. I'm open to meaningful connections and potential collaborations that can drive innovation within the IT support services landscape.Let's connect and explore how we can create value together.