Managed the company’s IT operations, which included supporting 25 franchisees in the operations of bespoke software on servers, desktops and hand held scanners and working with customers to develop and implement electronic processing and parcel tracking technology to bring the business into line with its competitors. Accountable for formulating and managing the company’s IT operational and capital budgets, planning and implementing upgrades, working with customers and third party providers to… Show more Managed the company’s IT operations, which included supporting 25 franchisees in the operations of bespoke software on servers, desktops and hand held scanners and working with customers to develop and implement electronic processing and parcel tracking technology to bring the business into line with its competitors. Accountable for formulating and managing the company’s IT operational and capital budgets, planning and implementing upgrades, working with customers and third party providers to implement dispatch systems and parcel tracking solutions, managing the IT helpdesk and overseeing the IT operations of the company’s Sydney, Melbourne and Brisbane depots. Managed national upgrades for Lotus Notes and hand held scanner software which involved delivering the solutions after they had fallen behind schedule, working within Franchisee schedules and resolving technical issues with Lotus Notes. Developed instructions for clients seeking to integrate freight calculation services with online shopping and bespoke despatch systems which reduced the timeframes required to connect to the services and positioned the business to compete with other providers of freight services and retain its customers. Established the company’s Help Desk system which enabled all requests to be captured, significantly reduced response times, enabled large volumes of support requests to be handled, identified the recurring issues and provided reporting to management. Undertook an emergency re-establishment of the IT infrastructure of the company’s Perth depot after the new owners had not renewed their anti-virus software and suffered major issues. Involved re-building the server and all PCs within one weeks while maintaining operations and also resolving various scanner and network issues, and working with a local supplier to resolve issues with the temporary wireless solution implemented ahead of scheduled provisioning for cabling to the new building. Show less

Managed the company’s IT function to enable the achievement of business objectives. Included formulating strategic IT plans with minimal budget, managing costs to budget, maintain management communication lines and reporting, development of staff and teamwork, forging relationships and alliances with department heads and suppliers, risk management and mitigation, business process analysis and collaborative solution design, managing concurrent projects incorporating software, and infrastructure.… Show more Managed the company’s IT function to enable the achievement of business objectives. Included formulating strategic IT plans with minimal budget, managing costs to budget, maintain management communication lines and reporting, development of staff and teamwork, forging relationships and alliances with department heads and suppliers, risk management and mitigation, business process analysis and collaborative solution design, managing concurrent projects incorporating software, and infrastructure. Managed the IT department’s expenditure within the allocated budget and implemented planned changes to the bespoke car rental and finance systems within budget. Introduced a hew help desk system to improve operational efficiency, elevate services to branches and reduce IT management overhead and costs by automating the receipt of requests from branches and various project management and other tasks and enabling problem areas to be identified. Established minimum standards for network equipment, computers and printers which reduced the number of support calls and interruptions to operational staff. Reduced Car Rental system server redundant change-over time from three hours to seconds after engaging a Linux specialist to resolve the existing issues. Centralised disparate email systems, reducing anticipated implementation costs from $100,000 to $25,000 by sourcing an alternative to MS Exchange that was scalable, cost effective and stable. The solution also provided for massive reductions in ongoing costs, and enabled Thrifty to seamlessly handle 1500 users on one mail server providing all staff and franchisees with a thrifty.com.au email address. Oversaw the development of a new booking web site to address numerous shortcomings with the existing site and selected a new platform and database to provide connectivity to the company’s finance and bespoke rental systems and accommodate the planned growth of the business. Show less

Managed three mission critical projects designed to reduce operating costs, improve efficiency and stability, provide competitive alignment in the market place and enhanced customer services.Data & Voice ProjectReduced the company’s voice and data communications costs by 40% by negotiating with suppliers and managing the migration of the services to a new supplier. Included determining the business requirements, engaging and negotiating with suppliers, developing and presenting the… Show more Managed three mission critical projects designed to reduce operating costs, improve efficiency and stability, provide competitive alignment in the market place and enhanced customer services.Data & Voice ProjectReduced the company’s voice and data communications costs by 40% by negotiating with suppliers and managing the migration of the services to a new supplier. Included determining the business requirements, engaging and negotiating with suppliers, developing and presenting the business case and overseeing supplier project managers. Migrated data services from Frame Relay and TPIPS to ADSL, which delivered substantial cost savings and improved the reliability of the company’s network. Migrated the company’s data servers to a new data centre, reducing costs by 60%. Minimised the downtime to the branch network by undertaking the work during the least disruptive periods and advised the network to enable staff to prepare paperwork manually if the process took longer than expected.Web ProjectManaged the development, testing and implementation of the company’s new booking web site which increased the proportion of bookings made online and enabled the company to maintain pace with its competitors, significantly reduced the number of calls to the reservation centre to enable staff savings and provided customers and resellers with a professional online booking service. Online bookings increased from 10% to 50% of the total bookings within the first 12 months. Single Server ProjectManaged a project to centralise franchisee car rental systems on to one server managed by the company’s corporate head office. Included establishing data standards, data transfer utility requirements, integration documentation, coordinating the testing, identifying the legal requirements and documentation, managing the integration of franchisee systems. Show less