Michael Mott Email & Phone Number

Portland, Or, Us

Managed our largest retail partners: Dick’s Sporting Goods, REI, and Nordstrom.Managed order entry process and tracking of customer orders together with follow up and communication with accounts and sales reps. Improved processes and practices for non-EDI customers.Facilitated smooth communication between accounts, credit, our distribution center, logistics and sales management. Troubleshot and escalated any issues to appropriate parties as needed.Ensured customer purchase orders reflected correct information (pricing, discounts, routing, customer value added service (VAS) requirements) and investigated when discrepancies occurred.Reviewed orders to ensure they shipped complete, in a timely manner, and correctly routed.Communicated order cancellations and changes to sales and operations.Responded quickly to sales rep and account inquiries. Account base covered all customer types, including closeout and daily drop accounts (dropship).Supported Vendor Compliance by managing chargebacks and return to vendor (RTV) requests.Demonstrated an ongoing proficiency and knowledge of the business, systems and customer needs as they updated and changed.

Seattle, Washington

Created and maintained meaningful relationships with accounts in my territory.Found solutions in a timely manner to all customer questions or concerns. Processed orders, returns, credits, or order inquiries.Monitored customer orders through providing sales and retailers with the needed updates.Worked with the Credit Department to resolve invoicing errors.Managed time effectively and exhibited a strong ability to multitask.Ability to deal with adverse situations positively.

* Assisted Management team with supervision of Footwear department and other areas of the store as needed* Clear communication through directing on-floor work assignments, leading and communicating company objectives to associates, and provided on-floor training of all associates * Maintain Visual Merchandising standards*Promote company programs including warranty sales, loyalty program, private-label credit cards, and other seasonal promotions

• Help supervise Footwear crew of 3-7 people• Provided consistent customer services in a high volume, fast paced environment• Insured all new products and floor displays are executed in an accurate and timely manner • Maintain Visual Merchandising standards • Help advocate for brands and drive sales• Multitask with projects while helping multiple sets of customers

University Of Oregon

• Provided consistent customer services in a high volume, fast-paced environment• When supervisors were gone, was in charge of certain dining venues, and made sure that they kept on running smoothly• Supervised other student workers in absence of a lead shift worker• Collaborated with a team of 2-15 people to complete tasks• Assisted in counting tills during shift• Worked on cash register

Lake Oswego, Or

• Opened and ran the business, until the Manager arrived• Greeted and checked in clients and their pets• Interacted and provided consistent customer service to clients and ensured their pet’s needs were met• Handled payment transactions and addressed owners questions and concerns• Answered questions and concerns about dogs and organizations services

Portland, Oregon Area

• Collaborated with a college to package and deliver papers on assigned route throughout the Portland Metro Area • Delivered papers according to subscribers’ directions

Beaverton, Or

• Persuaded potential clients to schedule product demos• Had one-on-one meetings with clients to demonstrate products• Responsible for obtaining new clients

General Social Science: Business And Economics, Minor: Media Studies

Sports Indusrty Essentials