Michael Mrstik Email & Phone Number

Sarasota, Florida, United States

Sarasota, Florida, United States

Bellevue, Washington

Orlando, Florida Area

Platform services product responsibilities include Administration, Security, Lifecycle Management, Upgrades, Install and Configuration, 3rd party component integration, scheduling, auditing, monitoring, and the enterprise repository. Design, manage, execute, and present the product roadmap, defect triage, sales and company enablement. Conduct and present.

Orlando, Florida Area

Provide general product support for installation, configuration, implementation, and assistance with ETL development using the Pentaho Software Suite while maintaining high customer satisfaction and fast time-to-resolution KPIs. Document defects and enhancement requests for the customer. Communicating effectively with the Pentaho Engineering and Product.

Orlando, Florida Area

Interface with customers to perform analysis of business challenges, user and functional requirements, business processes and operating procedures. Ensure detailed documentation is in a clear and effective format to respond to questions and memorialize solution designs. Perform detailed data analysis to support sales engagements. Work closely with all.

Orlando, Florida Area

Reports directly to the executive team and is responsible for managing and coordinating the deliverables for the department. Responsibilities include managing multiple internal and external projects, streamlining processes and procedures to best support the department needs, implementing and documenting case review and training, provide product training.

Orlando, Florida Area

Acted as a liaison with other eSchool Solutions departments; PSO, Training, Quality Assurance, System Operations (Installation, Production, and Maintenance), Project Management, Development, and Sales to manage multiple client priorities, project deadlines and deliverables. Responsibilities included preparing and leading on-site, online (webinar), and.

Responsible for first line involvement with customer issues which include troubleshooting for multiple applications over Windows and Linux environments. Assist in detailed resolutions of client issues or questions relating to application issues, configuration issues, gathering client data, fielding enhancement or any other special requests. Responsible for.

Reviewed proposed/existing cellular sites using a working knowledge of FAA and FCCregulations, airport flight procedures, Airspace studies, and obstruction evaluation to ensureregulatory compliance. Provide consultation on desirable heights and locations for cellular sitesto Engineering and Site Development departments. Mitigate issues with the FAA, City.

Designed, tested, implemented, and documented java applications in Windows and Linuxenvironments for credit card transaction processing for large clients including Hilton, Marriott,and Princess Cruise Lines. Created automated testing services called "simulator programs" totest transaction processing. Created test cases based on requirements/specs.

Responsible for first line involvement with customer issues which included troubleshooting with POS and PMS software applications on site or remotely, customer and client needs relating to application issues, credit card or banking issues and individual software design or configuration problems. Assisted in resolutions of credit card issues and purchasing.

Associates Of Arts

Associates In Science, Game Development

Education record