Currently still in Citrix Administrator role for Wise Health System until acquisition is complete late 2024.

• Works with the Senior Citrix Administrator to maintain multiple infrastructure systems to ensure smooth functioning of the user experience.• Citrix Studio/DaaS - Create new/edit machine catalogs and Delivery Groups. Monitor and support VMs using ControlUp Console and Citrix Studio/DaaS. • Create new VMs in Nutanix Prism Console and monitor VMs, physical; on-prem and remote devices using ControlUp software. • Provide support to the helpdesk (end users) and Informatics (doctors) for Citrix related issues, IGEL thin clients, MDM, and imaging issues.• Create, monitor, and update system images for the service desk using Ivanti Endpoint Management provisioning software. • Maintain iPad/iPhone policies and apps using Ivanti EPM and Microsoft Intune. Also moved devices to Intune from EPM using Apple Business Manager.• Maintain virtual policies for desktops and printers using Ivanti Environment Manager and User Workspace Manager.• Microsoft Teams - Create and maintain Teams in the Teams Admin Center as well as adding new Guest users using Azure Active Directory and providing support to guest users.

• Provide tier 2 helpdesk support and resolve problems to the end user’s satisfaction• Monitor and respond quickly and effectively to requests received through the IS helpdesk, Allscripts Service Desk, or from our users• Maintain/Create PC software images• Install, test and configure new workstations, peripheral equipment and software• Monitor Track IT and Allscripts systems for tickets assigned to the queue and process first-in first-out based on priority• Provides input and maintains current approved hardware bundles• Mentors IS technicians by Providing work direction, problem resolution, and training to other technical support personnel • Lead and manage various IS helpdesk projects as required utilizing current project governance processes• Utilize problem management and change management processes as required.• On Call support as required• Provide excellent customer service to our end users• Other duties as required

• Directs, organizes, and coordinates the activities of the Information Technology Department including determining needs, managing operations, and providing network services to all hospital departments. • Communicates hospital policies and procedures to subordinates and serves as a liaison between employees and data system users• Directs department budget preparation and monitors the utilization of approved budgeted resources• Performs duties as systems administrator including the maintenance of 2 domain controllers, administration of Active Directory and group policies, administration of Cisco ASA 5505 firewall/VPN, Hyper-V, pharmacy server, dictation server/clients, support of all client PCs/WOWs with Windows XP/7/10.• Maintains current knowledge of network equipment and programs that are capable of meeting the hospital's needs• Interact daily with all hospital departments to ensure all issues/requests are met promptly. • Monitor all help desk tickets using SpiceWorks and ManageEngine Help Desk software. • Tool used – WireShark, MS Network Monitor, SolarWinds products such as NPM, NBA, and IP tracker.• Decommissioned all XP machines to maintain HIPPA security compliance.

• Directs, organizes, and coordinates the activities of the Information Technology Department including determining needs, managing operations, and providing network services to all hospital departments. • Communicates hospital policies and procedures to subordinates and serves as a liaison between employees and data system users• Directs department budget preparation and monitors the utilization of approved budgeted resources• Performs duties as systems administrator including the maintenance of 2 domain controllers, administration of Active Directory and group policies, administration of Cisco ASA 5505 firewall/VPN, Hyper-V, pharmacy server, dictation server/clients, support of all client PCs/WOWs with Windows XP/7/10.• Maintains current knowledge of network equipment and programs that are capable of meeting the hospital's needs• Interact daily with all hospital departments to ensure all issues/requests are met promptly. • Monitor all help desk tickets using SpiceWorks and ManageEngine Help Desk software. • Tool used – WireShark, MS Network Monitor, SolarWinds products such as NPM, NBA, and IP tracker.• Decommissioned all XP machines to maintain HIPPA security compliance.

• Equipment responsibility: 7 servers, including a domain controller, 2 application servers, a database server, a web server, and 2 camera servers; 5 switches, 2 routers and 4 wireless access points; more than 70 PCs and laptops, time clocks, and laser printers.• Perform daily server and network monitoring for errors. • Perform troubleshooting to isolate and diagnose LAN, email, desktop, and printer problems.• Provide Internet security using Internet monitoring software and security software such as Symantec Endpoint Protection and Microsoft’s Forefront Endpoint Protection. • Monitor users’ daily website traffic and applications used and installed.• Maintain Active Directory and Exchange server; adding, changing, and deleting users, permissions, and email addresses.• Maintain company cell phones; activating and deactivating, changing plans.• Maintain company desk phones; adding, deleting, changing users.• Monitor daily, weekly, and monthly backups using Symantec Backup Exec.• Test, monitor, and install Windows Updates, virus protection updates, computer hardware updates, and other software updates as needed.• Run daily fuel reports and reprogram fuel boxes as needed.• Maintain fuel keys for new and terminated employees and maintain fuel box at fuel pump.• Primary contact for fuel pump, scale, cell phones, security cameras• Coordinate new phone and network cable installations• Maintain company website and intranet site, making changes and additions as necessary.• Purchasing of all IT equipment, including servers, PCs, printers, and switches• Maintain, add, remove security cameras using video software (Video Insights) and maintain software for cameras.• Maintain scan guns for tire inventory, including wireless access points.• Maintain time clocks for connectivity and polling issues.

• Responsible for the hardware/software installation and technical support for IBM servers and PCs• Hardware installation includes SATA hard drives, RAID controllers, memory, and internal storage devices• Software installation includes XP Pro, Vista Business/Ultimate, MS 2003 Server and SBS, and Red Hat Linux• Provided daily telephone assistance for hardware- and network-related issues, including hard drive failures, tape backup failures, and local area network problems• Provided IT support to customers with VPN and Remote connections from home to office setup• Maintained knowledge of company software, processes and appropriate resolutions in order to assist and provide solutions for customer issues• Created and implemented new standard operating procedures to better hardware department workflow

• Responsible for technical/data support for more than 750 Dairy Queen stores and 100 Wendy’s stores• Ensured sales data was downloaded and consolidated on a daily basis as well as provided daily technical support for data not received by clients• Provided incoming phone support for all technical issues with Wendy’s stores and provided daily outgoing phone support for all connection and register issues with Dairy Queen stores• Installed registers, KVSs, and computer systems for new locations, including installing network drops with CAT5 cabling, running cables throughout store for each register location, installing the equipment and testing POS functionality

• Provided technical support for 10 PCs and one server• Responsible for all accounting functions, including Accounts Receivable, Accounts Payable, cash flow, and some payroll• Reconciled bank statements• Prepared invoices and certificate of conformance for shipment• Entered bills into system and produced checks for payment, inventory and office supplies• Maintained CEO’s personal finances

• Responsible for approximately 15 offices with more than 250 computers and five servers• Assembled and configured network components and associated services• Set up and maintained basic network operations, including assembly of network hardware, and provided assistance to the network administrator• Performed troubleshooting to isolate and diagnose common network and desktop problems• Upgraded hardware and software components as required within company standards• Installed, upgraded and configured network printing, directory structures, rights, security, software and files services• Provided users with network and workstation technical support through telephone or site visits• Responded to needs and questions of users concerning their access of network resources• Established network users, user environments, directories and security for networks being installed• Installed and tested necessary software and hardware• Created work orders for each issue and kept each work order updated until completed

• Responsible for maintaining and troubleshooting approximately 25 computers and one server, including network issues, hardware and software issues, and any other PC-related problems• Responsible for overseeing all administrative functions• Invoiced customers, Human Resource Representative, Benefits Coordinator, Payroll Coordinator for location• Responsible for the location’s checkbook and petty cash account• Kept track of all personnel files and customer contracts• Oversaw duties of Accounts Payable Clerk and Receptionist

- Daily billing of customers and creation of DD250s for each government shipment.- Daily input of invoices in Accounts Payable- Brief owner daily and weekly of company's financial status- Provide packaging support for all jobs in accordance with military or contract specifications- Transport finished packaging/crating jobs to customers locally.

While assigned as the unit's Awards clerk, processed numerous awards and recommendations. Ensure routing of recommedations of awards in a timely manner.

• Rotated through several different positions such as Admissions Clerk, Medical Records, Medical Billing, and Treasury from June 1992-January 1995• Rotated through numerous jobs such as Finance Clerk, NCO/Officer Evaluation Clerk, and Awards Clerk for a battalion of approximately 900 soldiers from July 1987-May 1992.