Michael Murphy Email & Phone Number

Tampa, Florida, United States

Responsible for managing users in Microsoft 365,built Microsoft Flow processes to automate approval requests for work from home, tardy/call out, etc. Created and implemented Intune profiles, imported and managed Windows devices, and iOS devices through Intune. Managed devices through Azure Active Directory. Managed security fob system through Elika, implemented and managed vehicle and driver tracking through Verizon Reveal. Currently developing Salesforce application to track and monitor daily employee activities. Troubleshooting Windows and iOS devices, as well as printers and their network connectivity. Upgraded wifi network to accommodate a growing network

Taking calls to assist clients with a wide variety of software and hardware related issues for Microsoft Windows 7, 8, and 10, including taking escalations from other techs and filling in for supervisor when she is away. Assisting with best practice and documentation creation, managing Active Directory and Azure Active Directory, managing Micosoft365. Assisting with managing Voip systems including Cisco, Digium, Avaya, and 3CX. Assisting with printer management for Lexmarks, Kyoceras, HPs, and Xerox. Assisting with creating and managing shared drives and their permissions.

Tampa, Florida, United States

Receiving calls and assisting customers with small business matters including deposits, sales, refunds, and Point of Sale Troubleshooting for Ingenico and Verifone devices

Tampa/St. Petersburg, Florida Area

Answering phones and assisting customers with their Technical issues, including but not limited to: Desktop Hardware malfunctions, Windows 7,8, and 10. Operating system issues including but not limited to:Slow performance, installation/ reinstallation assistance, Blue screen errors, and compatibility issues, as well as supporting software purchased directly from Dell. Responsible for creating and maintaining cases in Dell’s proprietary ticketing system housed in Salesforce.

Tampa/St. Petersburg, Florida Area

Setup and managed multiple services, including building a file server, managing email services, and new employee service management. Provided employees with technical troubleshooting and assistance in Windows Vista, 7, 8, and 10 and peripherals. Installed, setup and maintained a trouble ticketing service. Setup and maintained a small lan environment connecting a Linux File Server, LaserJet Printers, and PCs. Assisted in the creation, implementation, and maintenance of password security, data retention, and data security policies. Migrated email service and data from IPOWER to Office 365 and continued to administer the service. Performed and scheduled disk images and data backups.Installation and upkeep of VOIP products and services. Managed and tracked software installations, registrations and maintenance schedule in Microsoft Excel. Identified Anti-Virus software that met office needs, installed and maintained said software.

Lakeland, Florida Area

Received and unloaded shipments

Tampa/St. Petersburg, Florida Area

Helped with Database creation and maintenance

Tampa/St. Petersburg, Florida Area

Provided customer service by assisting customers in finding clothes and making suggestions

Assisted with database research and creation and deskside support