Michael Murphy Email & Phone Number

Sacramento, California, United States,

Customer Support Fraud Specialist· Field Inbound calls from internal & external customers, also with other service agents· Manage each order and review with customer issues and notes· Research and resolve orders using fraud tools · Make outbound calls to customers for verification of billing information· Resolve orders that are held for fraud checks using company tools while department goals are met· Act as a customer advocate by researching and resolving complex customer concerns· Successfully de-escalate customer issues efficiency while maintaining empathetic tone · Effectively communicate withs banks and credit card companies with high level of accuracy· Notating customers’ orders and communicate with customers by email and telephone· Reaching out and utilizing different departments to assist and maintain customers with one call · Meet company high standards for weekly, monthly and yearly metrics· Follow company strict security protocols for customers’ personal and financial information· Meet weekly with supervisor talk about job performance, and new trends with the positionMIKE MURPHY WOODWORKSOwner· Produced custom-order boat parts for online yacht supply company· Helped design prototypes for new products and improved existing yacht parts· Research and design various customers woodworking and request for personal art projects · Design and build custom furniture, cabinets and cabinet parts· Creating one-of-a-kind wood products: pepper grinders, pens, boxes and other gift items to sell on-line

Sacramento, California Area

Roseville, California, United States

• Ensure clients’ expectations are met, with superior service from all staff members• Implement, execute daily, weekly, monthly goals and priorities• Fill in as manager when store manager is not available at the store• Support management in overall Leadership and supervision• Order and receive weekly store inventory, organize and put away freight on sales• Monitor customers’ orders on a daily basis for possible problems and correct them• Keep the staff up to date for company changes in procedures on a daily basis• Demonstrates desired behaviors for staff including driving sales, handling complicated sales transactions, cash management, inventory and follow-up with customers issues• Monitor store’s performance metrics to drive higher sales

Rocklin, California

Rockler is a woodworking and hardware retail store. We specialize in woodworking machines, tools, jigs, accessories, hardware, and woods. Our customers are some of the best wood artist, DIY, woodworkers, contractors and people wanting to learn about how fun woodworking is. Stop by and talk to me or our talented staff.

Sacramento, California Area

• Direct evening newscasts• Prepare and supervise pre-production• Manage studio, control room and engineering crew • Pre-production, newscasts and special productions

Associate'S Degree, Television And Radio Media

Certified Cabinet Maker, Cabinetmaking And Millwork