A financially acute, customer-experience oriented operations manager with a passion for hospitality. Over 20 years experience in the industry with a focus on event management, relationship building and process efficiency (including ops manager for five award winning venues in central London).Problem solver with integrity and can-do attitude, naturally adept to coach, develop and train teams to deliver results and achieve success. Superbly organised with an ability to operate well under pressure and to adapt and act to business changes. Confident and proactive in approach to managing risk and ensuring a safe working environment at all times.