Michael Murr Email & Phone Number

Mcdonald, Pa, Us

Pittsburgh, Pa

 Newly created position aimed at proactively identifying issues prior to causing incidents Reviewed, planned and remediated low firmware levels for over 5,000 AIX, Solaris and LINUX servers by working with vendors and other internal teams within a 6 month timeframe Hosted weekly follow-up and strategy sessions Identified, planned and scheduled for reboot 90+ firewalls that had uptime of over 350 days

Pittsburgh, Pa

 Responded to all audit requests for UNIX within given timeframes Key clients: Booz Allen, KPMG, Sarbanes-Oxley Internal Audits for Compliance, Federal Regulatory, Segregation of Duties, Approval Authority Supervised team of 4 UNIX security professionals Performed yearly reviews and provided feedback and insight on job performance Conducted weekly team and bi-weekly 1:1 meetings with staff Set goals and was involved in all merit and incentive discussions and promotions Planned and implemented the remediation for all UNIX security vulnerabilities Created, documented and implemented audit exceptions for UNIX as needed

Pittsburgh, Pa

 Supervised team of 14 engineers; 6 based in US and 8 in India Managed the support of over 13,000 UNIX servers for Test, QA, and Production Developed and implemented process to grant elevated access on a temporary basis Produced metric reports to present status to senior management On-call 24 x 7 for escalation of issues by my team or senior management Owned and approved all root-related access requests

Pittsburgh, Pa

 Co-created new department inside the service desk for the expedient resolution of severe-impacting incidents Led a team of 6 MIMs as part of Major Incident Management team Created templates for incident follow up, global communication within the organization, and rating the handling of each incident Worked daily with senior management and multiple support teams throughout the organization while working on incidents  Created, documented and trained all MIMs on processes / procedures for Major Incident Management Trained key managers and SMEs on the Major Incident management process Worked with UK London and Manchester service desks to successfully implement Global MIM roles

Pittsburgh, Pa

 Created and led team of 6 Unix administrators for newly created Customer Service Desk (CSD) Administered over 400 UNIX systems with team of 6-7 individuals Created processes / guidelines for managing and maintaining the UNIX infrastructure Created processes / procedures for helpdesk to follow when resolving common problems Created menu options for helpdesk agents used to avoid running commands as root ID Assisted network team on diagnosing network issues Responsible for ITIL roles of Incident Management, Problem Management, Change Management and Configuration Management  Used Service Center as the main application for Incident / Problem and Change management

Pittsburgh, Pennsylvania

 Personally responsible for 40 Sun servers and 5 HP servers Responsible for and built 20 checkpoint firewalls and performed upgrades, rule changes and regular maintenance Implemented Service Guard for HP servers in first use of clustering software within Mellon Participated in Y2K upgrades and overall system preparation Performed hardware upgrades for Solaris and HP servers

 Helped implement Solaris UNIX server environment as transition from NCR platform and became the main system administrator Last ½ year with company was spent as network administrator / telecom administrator