Michael Mutuma Email & Phone Number

Nairobi County, Kenya

As a dedicated Sports Trader at 888 Africa, I manage a wide range of tasks that ensure smooth sportsbook operations and exceptional customer experiences across multiple regions, including Kenya, Tanzania, Zambia, Angola and Mozambique. My responsibilities include:Providing customer service support for the sportsbookCreating and settling daily jackpots (KE & ZM) and grand weekend jackpots (TZ & MZ)Monitoring and reporting daily Gross Gaming Revenue (GGR) and Net Gaming Revenue (NGR)Handling website management tasks such as updating highlights, featured games, and top leaguesSetting up and settling boosts, managing bet tickers, and handling promotions like VIP Super Soccer Weekend and Pick 6Conducting weekly after-maintenance testing and odds comparison to maintain betting accuracyProducing reports, including daily bet reports, custodian reports, and profiling daily top winnersManaging promotional campaigns and enhancing user engagement through Magic Multis & Quick BetsCollaborating with internal teams to ensure the seamless operation of 888bet/Betlion promotions across KE, TZ, ZM, AO and MZ marketsI am committed to optimizing betting processes, ensuring fair odds, and providing high-quality customer service in the competitive sports betting industry.

Nairobi County, Kenya

Implemented social media marketing strategies to promote our products across various platforms.Managed Facebook Marketplace listings and engaged with potential customers to drive sales.Provided guidance to customers on product selection and troubleshooting, enhancing their overall experience.Conducted laptop sales and repairs, ensuring customer satisfaction and maintaining brand reputation.Developed innovative marketing techniques to expand brand awareness and increase sales opportunities.

Nairobi County, Kenya

Facilitated seamless connectivity for over 100 users to the network infrastructure, ensuring uninterrupted operations.Conducted repairs and maintenance on laptops, printers, and other hardware, resolving issues promptly to minimize downtime.Implemented cost-effective solutions that resulted in significant savings for the company.Installed and updated operating systems on machines to maintain security and efficiency.Utilized troubleshooting skills to diagnose and resolve issues with faulty machines, optimizing performance and productivity.