Michael Nall Email & Phone Number

• Receive and monitor incoming calls from clients.
• Process orders and provide customer service to nationwide clients.
• Complete data entry regarding incoming calls and maintain internal software for accuracy and verification

Twinsburg, OH

• Managed On-Call Program for grocery cart and equipment repair for clients that included Staples, Toys R’ Us, and national grocery store chains. Key Accomplishments:
• Assigned and routed company drivers/representatives to customer locations throughout the United States.
• Oversaw customer request follow-up using company designed software mapping solutions.

Canton, Ohio

• Description: Managed cable equipment receipt and inventory valued at approximately $250,000 from Time Warner Cable contractors and company owned satellite facilities serving 35 counties and more than 500,000 cable.
• Realigned, revamped and reorganized inventory receiving area to improve efficiency and work-flow. Developed new contractor receiving schedules and rearranged and organized contractor record keeping/filing system to.

Akron, Ohio

• #12 Inventory Receiver  20008-2009 Oversaw store merchandise receipt and inventory in excess of $1 million dollars. Directed and supervised a staff of two to five employees. Interacted daily with senior management.
• Received training in all facets of store management and completed the Management Training Program in 2008.
• Developed and maintained relationships with law enforcement, agencies, state attorneys and other retailers to aid in theft reduction. Conducted internal and external theft investigations, coordinating with other store.

Akron, Ohio

• Sold golf-related equipment/merchandise to businesses and charity organizations that held annual fund-raising golf outings. Company was developed and owned by Doug Donley, former NFL player of the Dallas Cowboys. Used.
• Initiated and developed company prospecting/cold-calling program.
• Secured business with the Akron Regional Development Board, the City of Akron, and the Associated Builders and Contractors Association

Akron, Ohio

• Investigated alleged workers’ compensation fraud committed against the OBWC. Conducted field investigations, including undercover surveillance. Testified extensively before the State of Ohio Industrial Commission.
• Conducted more than 1,000 interviews and/or interrogations for investigations that led to approximately 275 closed cases.
• Overturned cases led to approximately $4 million in savings for the State of Ohio.

Akron, Ohio

• Investigated check, credit card and loan fraud along with alleged employee embezzlement and malfeasance. Key Accomplishments:
• Closed approximately 300 investigated cases (avg. 75 per year) and recovered more than $250,000 dollars in restitution to the bank.
• Oversaw branch deposits totaling $12 million dollars.

Master Of Arts, Sports Administration And Facilities Management, Sports Administration And Facilities Management, 4.0

Activities and Societies: Graduate Assistant Coach, FootballStudied and received MA in Sports Administration and Facilities Management..

Bachelor Of Arts, Business Management, Business Administration And Management, General, 3.0

Activities and Societies: Member of Varsity Football Team. Received full athletic scholarship and was a first team 3 year starter..