Michael Nelson Email & Phone Number

Portland Or

Google Administration, Enterprise Mobile Management, MDM, Mobile strategies and solutions. OS agnostic but focus on iOS, Android and Chrome OS.Leveraging Jamf, MaaS360, ServiceNow and SMARSH to balance and manage a healthy mobile environment. Solutions Engineer / Architect.Specializing in remote and hybrid work. Specifically in the technologies and protocols needed in room to foster success for all participants. This includes re-thinking and re-designing meeting spaces, on-prem offices, cubicles and home offices.

Portland Oregon

Perform internal audits of the quality system to ensure compliance to the appropriate ISO standard and identify areas of non-conformance or areas for improvement. Report audit findings to the QMS Representative and obtain corrective actions for deficiencies. Review corrective action responses and follow up for effectiveness of actions taken. Perform audits of functions or processes they are not directly responsible for performing. Follows all procedures related to job. Fulfill other duties as assigned.

Beaverton, Oregon

Record and produce multi-language audio files for web, presentation and video output. Files range from in house training to commercial advertising spots.

Apply and adhere to ISO 9001:2008 procedures to all applicable job processes. Provide technical support and training to employees. Manage Small Business Server 2003 and Server 2008 clusters, including Microsoft Exchange 2003, IIS, Sharepoint, and 2 Microsoft SQL2005 servers. Manage backups using Symantec Backup Exec 12.x and Shadow Copy. Manage and track PTIGlobal’s software licenses and manage purchase of new licenses. Manage and plan upgrades and any repair for servers and desktop PCs. Set up software, processes and provide training to employees on the use of FTP, VPN, Domain Controller, Remote Desktop, SharePoint Portal server, cloud soltions (SalesForce & Sharefile) and Microsoft Office products. Management and planning of ISP service and office networking (wired and wireless). Coordinate and lead the development effort for an extranet portal using Sharepoint API’s and yet to be determined project management (Plunet) API’s. Implement changes in Salesforce using a combination of point and click interface, html and javascript. Maintain and update Record Logs of all processes and process modifications. Disaster Recovery planning, maintenance and deployment/testing. Documenting the risks, failures and successes. Linux development and maintenance for Macintosh OS.Full CRM and Project Management integration with MS Office suite, SalesForce and yet to be determined project management (Plunet). Maintain and update the NEC PKII Phone system(Integra). Add/change user requests, voicemail creation, DID management and firmware updates. Security: Must maintain and set up full integration with SEP (Symantec Endpoint Protection) for the Firewall, end users, Exchange and Outlook clients. This is for malware, virus protection and spam. Intense knowledge of Active Directory. Maintain group policies, filter rules, SNMP traps, IIS snap-ins, DNS rules and routing, OU policy creation and deployment. Forecast budget needs and work within annual budget.

One of my professional goals is to remain agile and move with technology as it changes. We've experienced an explosion of forward movement over the past few years with SAAS, Cloud Computing and the Mobile Revolution all coming into their own. It's exciting to be a part of it and a challenge to stay up with it.

Portland Oregon

Ba, Communications - Media Emphasis

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