Assess at a technical level, the security measures and mechanisms designed into a solution or project.Develop and maintain current and future Information Security technology policies, processes, procedures, applied guidance and related documents and artifacts related to security architecture.Collaborate across all business units and review security architecture, requirements, diagrams, workflows, and recommend security related functions and enhancements for internal and client’s security where applicable.Build and maintain security controls for on-prem, cloud-native, multi-cloud, and hybrid cloud environments.Ensure project compliance to information security and industry related standards, policies, and procedures.Make recommendations on confidentiality, integrity, and availability, as well as cryptography, secure authentication methods, network security, data storage and handling, and security of protocols planned to be used in a solution.Investigate and recommend security technologies for incorporation into the architecture of company products/services.Works closely with IT Services on security aspects of Enterprise systems.Actively follow threat and attack landscape, new security architecture trends and solutions, and recommend implementation when and where applicable.Follow CIS/NIST Standards along with STRIDE, OWASP and PASTA controls and frameworks when assessing the architecture of a product or environment planned for production.

• Provide strategic IT leadership and Management for the business• Manage site improvements to upgrade infrastructure with a 7yr refresh strategy • Conduct internal controls assessments and audits to ensure operations meet company standards while minimizing risk with a 98% success rating.• Transform IT support and organizational interaction practices, fostering strong, collaborative work environment while developing robust end-user support processes for improved support.• Maintain 99.99% uptime through daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.• Organize all IT functions around partnerships to better support business unit goals for the IT Infrastructure.• Conduct and manage internal audits ensuring compliance with ISO 27001, WLA, SOC-1, and SSCA audits.• Assess the technical services support to increase responsiveness to improve internal client satisfaction from 2.1 to 6.8 on 7-point scale (97% customer satisfaction)• Collaborate all IT vendor relationships, negotiated related contracts • Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, department applications and virtualization based on business and department needs• Perform Quarterly FortiGate Firewall Policy Audit reviews to ensure compliance• Perform Quarterly AD Security Group Audits to ensure access control compliance• Support 24 HPE Synergy ESXI Hosts and manage HPE Nimble Storage for VMWare Datastores• Manage Disaster Recovery strategic replication between local and remote sites • Manage AWS VM Instances, Security Groups, Elastic IPs, Volumes and AWS Backups• Build and maintain isolated windows domains which includes DCs, DNS, DHCP and GPOs• Manage Encryption-in-Flight solution between key environments• Manage policies for IAC Proxy (Internet Access Control) within DMZ environment

• Designed and implemented company policies and procedures to accommodate the needs of a company which doubled in size over two years.• Validated Total Life Cycle Management Software Data against Software License Data during the reconciliation and re-harvesting phase for all software, improved license usage by 20%.• Manages procurement, receiving, disbursement, audit and retirement of IT Assets• Processes, records, triages and track all IT Asset Requests via a ITSM system• Received and processed requests from management for information concerning current software asset inventory• Researched, Identified and Implemented a Software License Normalization Solution (SNOW)• Developed, Organized and Implemented a Definitive Media Library as central repository for North and South America software applications• Investigate discrepancies where vendor invoices did not match purchase orders

• Managed a team of 48 IT professionals responsible for all production, corporate and local office systems, including applications, data center, servers and storage, PCs, and telecom.• Conduct Monthly IT meetings within US, Canada, Latin America and Caribbean region• Project Managed multiple orderly facility consolidations• Establish and Managed an IT HW/SW budget in contribution to a $20-million-dollar new instant printing facility implementation• Developed a Training Package for Training corporate standards, customer satisfaction and technical support best practices to Local IT new hires throughout the region• Provide statistical reports of IT regional activity to upper management• Designed and Deployed IT policies and procedures as needed for high profile production environment• Identified, formed and managed ATLAS (Alliance Affinity Team) to support 36 Local IT sites globally• Formed and managed an IT Audit team to assess IT Security Controls and IT Daily Duties• Developed an Automated Imaging Solution for Production Environment Systems• Assisted with the Training team to train over 7,000 Retailers on a product called the IHOPE Card

Field Service TechnicianComputer OperationsCommunication TechSenior Operations LeadQuality Assurance