Michael O. Email & Phone Number

Liverpool, NY, US

• Improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business.
• Prepare, analyze, and summarize operational results for use by various key stakeholders, creating reports, specifications, and process documentation.
• Build strong cross-departmental relationships with stakeholders to enable collaborative and effective dialogue to implement service delivery projects successfully.
• Meet established service delivery metrics and overall customer expectations as aligned with service level agreements.
• Research, analyze, and provide ad-hoc and regularly scheduled reports on the status of all active projects.
• Collaborate with leadership and other departments to ensure our White Glove Service promise.

Syracuse, New York, United States

• Drive company-wide excellence by working with business stakeholders to analyze operations and recommend solutions that align business functions with organizational goals
• Improve existing operations by recommending solutions for general business processes and planning based on an in-depth understanding of the company structure, policies, and procedures
• Propose new strategies for current and future business changes by compiling, analyzing, interpreting, and presenting complex data, including reports, charts, and graphs
• Develop project improvement scopes to include estimates by identifying phases, elements, personnel requirements, and costs
• Assess trends and develop actionable insights and recommendations based on an analysis of external market dynamics and other data sources
• Improve solution results by leveraging new technology or alternative uses of existing technology

Syracuse, New York, United States

• Responsible for end-to-end order implementation from time of order conception through completion and billing activation for Mid-Market Enterprise opportunities
• Served as a single point of contact for both internal and external project stakeholders
• Defined project scope, established and maintained project timeline
• Proactively managed and communicated change in project scope, identified potential crises and devised contingency plans
• Developed and maintained excellent relationships with internal departments, vendors, customers, and contractors, fostering a team approach to issues and opportunities
• Ran reports in Salesforce to obtain data on projects

Syracuse, New York Area

• Coordinate all commercial projects in the assigned territory and provide project oversight and coordination of project teams.
• Communicate with designated business point of contact to ensure order accuracy and deliver detailed, timely updates to minimize further order delays and escalations
• Support and educate various Sales organizations on internal policies and processes pertaining to order operations
• Experience with Fiber products such as Dedicated Internet Service, ELAN, EPL, EVPL, PRI, SIP, TYPE II, and MRS

• Daily Column on MiamiDolphins.com between August and the End of the Miami Dolphins Season
• Provide Daily News content on the Miami Dolphins Football Team and the Organization’s Work in the Community
• Work with the Miami Dolphins/Hard Rock Stadium manager of Events and Entertainment to find Veterans to be the Salute of the Game nominees for Miami Dolphins home games.

Liverpool, NY

• Searching county records in multiple states for mortgages, deeds, judgments, and liens
• Filing mortgage and deed recordings at the Onondaga County Clerk’s office
• Analyzed data pulled from tax searches and property history as part of title reports
• Trained new employees on how to search title history and type up title reports
• Providing customer service support via email, phone, and fax

Syracuse, New York Area

• Sign evening faculty in and out
• Secure the building when faculty and students depart
• Assist customers with payments, billing inquiries, and computer lab troubleshooting
• Acting as a liaison between evening students and daytime staff
• Proctor Exams
• Collaborated with staff on ideas, planning, and vision to increase student enrollment

Syracuse, New York Area

• Assisted the business manager with reconciliation of pension plan materials to ensure the correct sum was deposited into individual pension plans
• Created PowerPoint Slides for Presentations
• Sorted and distributed mail
• Filing of confidential business records
• Providing direct administrative support to the Business Finance Director

East Syracuse, NY

• Assist the supervisor with scheduling work for a designated area of operation
• Analyzed data to develop creative ways to drive the team to produce maximum output
• Managed appropriate levels of inventory/Preparation for in-factory inventory
• Trained new employees/team members
• Came up with creative ideas to narrow proficiency gaps
• Responsible for the daily collection of department production information and statistics

Bachelor Of Science (B.S.), Business Administration/Finance

Education record