Michael Odera Email and Phone Number

Roles1. Leadership and Team Management:Supervision: Oversee the daily operations of the unit, ensuring team members effectively carry out their responsibilities.Coaching and Development: Provide training, mentorship, and support to team members to enhance their skills and performance.Performance Evaluation: Conduct regular performance reviews and provide constructive feedback to team members.2. Sales and Business Development:Target Setting: Set sales targets and objectives for the team, aligning with the company's overall goals.Strategy Implementation: Develop and implement strategies to achieve sales targets and drive business growth.Client Acquisition: Identify and pursue new business opportunities to expand the client base.3. Customer Relations:Client SupportRelationship ManagementService Improvement.4. Product Knowledge and Innovation:Product Expertise: Stay informed about the company's insurance products and services to effectively support and advise clients and team members.Innovation: Collaborate with product development teams to identify and promote innovative insurance solutions that meet market demands.5. Compliance and Risk Management:Regulatory ComplianceRisk AssessmentAudit Preparation6. Operational Efficiency:Process ImprovementResource ManagementReporting7. Underwriter Relations:Engagement: Maintain strong relationships with underwriters to ensure the availability of comprehensive and competitive insurance products.Negotiation: Negotiate terms and conditions with underwriters to secure favorable agreements for clients.8. Marketing and Promotion:Campaign Development.Brand Representation9. Team Collaboration:Cross-Functional CoordinationCommunication10. Continuous Learning and Development:Professional Development and Knowledge Sharing,

Business Generation:Develop and implement strategies to identify and secure new business opportunities.Build and maintain strong relationships with clients to foster long-term partnerships.Analyze market trends to stay ahead of industry developments and identify potential growth areas.Customer Relations:Ensure exceptional customer service by addressing client inquiries and resolving issues promptly.Conduct regular follow-ups with clients to ensure satisfaction and gather feedback for service improvement.Develop and implement customer retention strategies to maintain a loyal client base.Product Innovations and Reviews:Collaborate with the team to create innovative insurance products tailored to market needs.Conduct comprehensive reviews of existing products to ensure they meet client expectations and industry standards.Stay informed about competitor products to identify opportunities for differentiation and improvement.Underwriter Relations:Engage and negotiate with various underwriters to secure favorable terms and comprehensive coverage options.Develop and maintain strong relationships with underwriters to ensure ongoing collaboration and support.Monitor underwriter performance and address any issues that may arise to maintain a high standard of service.Preparation of Tender Documents:Prepare detailed and accurate tender documents and ensure they meet the specific requirements and standards of the requesting organization.Collaborate with internal teams to gather requirements.Management-Assigned Tasks:Perform all tasks and duties assigned with a high level of professionalism and efficiency.Provide regular updates on task progress and any potential issues.Underwriting & Claims Reports:Prepare comprehensive underwriting and claims reports for review and recommendations.Analyze data and trends to provide insights and support decision-making processes.Ensure all reports are accurate, detailed, and submitted within the required timelines.

In charge of placing the business as well as reviewing and verify the accuracy the policy documents, endorsements, credits and any other documents from the insurance company.

Liaising with Insurance companies in placing new business for individual clients and small companies.Assign and supervise all underwriting & Claims tasks assigned to ensure they are executed in a desired manner.Ensure prompt, effective and timely response to queries raised by clients/underwriters.Developing underwriting and claims operation procedures to ensure smooth.Ensure good customer careEngaging and negotiating with various underwriters on various policies to ensure that as an intermediary, we provide the most comprehensive insurance covers.Preparation of Tender documentsMANAGEMENTEnsure all tasks and duties assigned by the management are ably performed.Prepare all underwriting & Claims reports for management review/recommendation and further assignmentCommunicate all directives from management to staff membersAdvise the management on the various operations in the office

Ensuring policy documents for all company insurances are fully and properly documented promptly received and kept in safe custody thereof maintained.Continually reviewing company insurance requirements and advising on the profiles of risks to be presented for insurance cover.Lodging insurance claims on behalf of the company and making the necessary follow ups.Verifying all risk/debit notes before processing the same for payment.Ensuring all credits and refunds due to the Company in respect of insurance are paidHandling correspondence related to insurance matters.Attending to enquiries and complaints on insurance matters from staff, brokers, agents, external lawyers, insurers and others.Handing all company insurance administrative issues.Responsible for other administrative duties as may be assigned.

Registering of all claims both manually and electronically, maintaining records of the daily developments and producing reports at interval showing status of each.Reporting claims to Insurers, helping clients fill claim form, ensuring that all supporting documents and/items for each of the claim are obtained from the client and forwarded to the Insurers for action.Making a follow-up on the claims as followsi. Motor ClaimsFollow up on the registration of claims by InsurersFollow up on the assessor appointed and ensure their reports on the accident is out and repair authority is given by InsurersFollow up on repair progress up to release of the vehicle and advise the client as well as obtaining for excess from the client.Incase of write-off ensure the settlement cheque is given to client.ii.) Non-Motor ClaimsReport the claim to Insurers; follow up on registration of the claim by Insurer, appointment of Loss Adjusters and Investigators where applicable.Obtain required claims supporting documents from clients and forward the same to Insurers for their action.Ensure that the settlement cheque in respect of each claim is issuediii.) Medical ClaimsReporting to the Insurers the claims and forwarding claim forms and other supporting documents.Following up to ensure members are reimbursed accordingly.Ensure that letters to Hospitals are done in good time to avoid delay in discharge