Michael Odiase Email & Phone Number

Lagos, Nigeria

Arlington, Texas, United States

Lagos State, Nigeria

Lagos, Lagos State, Nigeria

• Developed comprehensive Product Requirements Documents (PRDs) leveraging market research and competitive analysis, ensuring alignment with strategic goals and user needs.• Led daily stand-ups to keep team members updated and ensure adherence to timelines, maintaining project scope and achieving a milestone completion rate of 75%.• Enhanced user journeys through user flow mapping and low-fidelity wireframe creation, identifying approximately 10 usability issues.

Lagos, Lagos State, Nigeria

• Spearheaded market research and user research initiatives to identify market trends, user needs, and pain points. Translated insights into actionable product requirements, informing product strategy and roadmap decisions.• Conducted competitive analysis to identify gaps and opportunities in the market, influencing product differentiation strategies.• Analyzed product performance metrics (retention rate, engagement) and implemented user education initiatives to improve user experience, leading to a 20% increase in user retention and a 30% increase in user engagement.• Optimized user feedback handling process by implementing a new categorization system, reducing processing time by 25% improving team efficiency• Developed and presented weekly user product reports, informing product roadmap decisions

Lagos, Lagos State, Nigeria

• Led a high-performing support team of 10 ensuring exceptional customer service across various channels (chat, email, phone) by promptly resolving inquiries for a global user base and maintaining a 90% user satisfaction rate. • Gathered and analyzed user feedback data to identify usage patterns and pain points, resulting in a 10% increase in high-priority feature requests included in the product roadmap.• Trained and monitored team performance metrics across various channels to identify areas for improvement and streamline support processes. • Authored and regularly updated Standard Operating Procedures (SOPs) and training materials to empower the team and ensure consistent, high-quality service delivery for diverse users.

Lagos, Lagos State, Nigeria

• Launched and managed the beta testing program, coordinating cross-functional teams to ensure timely delivery of beta versions and alignment with project goals.• Led usability testing across various app versions, facilitated cross-team collaboration in identifying, prioritizing, and resolving critical bugs, resulting in a 25% reduction in high-priority bug reports and a 7-day decrease in average bug resolution time.• Developed and maintained comprehensive project plans and schedules, resulting in a 20% increase in on-time beta releases and improved project timelines.• Prepared and presented detailed beta program reports to stakeholders, highlighting key findings, actionable insights, and progress toward project milestones, ensuring clear communication and informed decision-making.• Implemented a streamlined feedback management system, reducing processing time by 25% and improving the efficiency of issue resolution, contributing to overall project success.• Monitored key performance indicators (KPIs) to assess beta program success and identify areas for improvement, leading to a 15% enhancement in user satisfaction scores and ensuring continuous project optimization.

Lagos, Lagos State, Nigeria

• Assisted with user research using interviews, surveys, and user testing to gather insights and identify pain points.• Contributed to product roadmap development by creating user stories and prioritizing features based on user needs and business goals.• Monitored user engagement metrics to drive continuous product improvement.

Lagos, Lagos State, Nigeria

• Provided first-line support to users, addressing inquiries and resolving issues related to product use and functionality achieving an 80% user satisfaction rate. • Collaborated with engineers and QA to identify, document, and resolve software bugs and complex user issues, reducing average issue resolution time by 20% • Created and maintained user support resources, such as user manuals and FAQs sections, thereby reducing email and chat inquiries by 30%.

Lagos, Lagos State, Nigeria

Identified user acquisition opportunities, measured campaign effectiveness, and optimized user engagement, leading to a 20% increase in new users.• Executed online and offline user acquisition campaigns, including social media marketing, content marketing, and influencer partnerships, driving 10% user growth.• Brainstormed and implemented incentive programs and loyalty initiatives, boosting user retention by 15%.