Michael Olson Email & Phone Number

Burnsville, Minnesota, United States

● Set up EDI implementations for new carriers● Examine test data to confirm validity● Export test data to Production environment● Communicate and explain specs to new trading partners● Troubleshoot errors regarding FTP, AS2 and invalid data● Assisted team members with testing and evaluating new methods to increase productivity and accuracy

● Communicate and explain complex technology using language the end user understands● Assist with hardware and software problems ensuring a high level of customer satisfaction● Troubleshoot and perform maintenance on computers, printers and peripherals● Provide quality computer support to a diverse group of users in person, on phone, email, chat● Setup and maintain computer workstations and install software and upgrades● Follow-up with users to verify the successful resolution of hardware and software issues