Key role: Graphic Designer & Remote Desktop Specialist, crafting engaging designs and optimizing Office Suite for efficiency.Achievements:• Boosted customer engagement through timely responses and active participation on social media platforms.• Increased community size by generating engaging content and fostering online relationships.• Enhanced brand authenticity and trust through genuine, authentic interactions, positively impacting online community perception.• Improved customer satisfaction by efficiently managing time and delivering exceptional customer support• Successfully redesigned and rebranded, boosting customer engagement and recognition.• Created visually appealing marketing materials, enhancing brand recognition.• Integrated advanced features, improving collaboration and document management efficiency.

Key Role: Delivering comprehensive Scratch coding training, equipping instructors and learners, and empowering them for success. Proactively troubleshoot and resolve hardware/software issues, optimize IT systems, ensure network connectivity, fostering a secure and efficient technology environment.Achievements:• Demonstrated strong programming skills and expertise in training, particularly in educational setup, with emphasis on using Scratch as a programming language for teaching.• Deliver comprehensive training sessions in coding, with a specialized focus on the Scratch programming language.• Equip instructors and learners with the necessary expertise to excel in their respective roles.• Contribute to empowering learners and educators by providing essential skills for success in today's competitive job market.

Key Role: Managed, and optimized computer systems, and networks, ensuring security, dependability, and performance, adhering to industry best practices.Achievements:• Implemented advanced security measures, reducing incidents, and ensuring data confidentiality and integrity.• Led successful virtualization deployment, optimizing resources, reducing hardware costs, and improving infrastructure management.

Key Role: Managed IT operations, photo/document printing, online registrations, Microsoft Suite use, software installation, hardware troubleshooting, and customer service.Achievements:• Automated document system, reducing printing, enhancing online registration, and improving operational efficiency.• Led IT infrastructure upgrade, including software installations and hardware troubleshooting.• Implemented customer-centric initiatives, enhancing online registration and Microsoft Suite training.