Michael P. Email & Phone Number

Australia

As Operations Manager at Newtrend, my primary focus is on strategically implementing and maintaining the ITIL framework, governance, security measures, ISO 27001:2022 compliance, continual service improvements, and incorporating 360-degree feedback to optimise internal operations. Collaborating with vendors, staff, and stakeholders, I actively establish a.

Osborne Park, Western Australia, Australia

Perth, Western Australia, Australia

As a Contract Manager for Kinetic IT I provide advice to internal stakeholders, assisting the business in making sound commercial decisions and driving outcomes in contractual requirements while taking an active role in developing strong customer relationships.Key Responsibilities:- Consult and advise stakeholders on commercially based decisions.- Review.

Technology Vendor Contract & Project Coordinator

Responsible for performing Vendor Management activities for the ABN Technology team.- Setting up the Vendor Management discipline for the ABN Technology team as well as the Vendor Management Framework with Vendor Governance Framework.Managing the following aspects with regards to Vendors:-Financial Management-Contract Management-Relationship.

This role was focused on leading the Service Desk Team which is the first point of contact for IT.The Key Responsibilities Of This Position Included:-Coordinate and manage service desk team resources.-Create and maintain a catalogue of services.-Prioritise the service Support focus on meeting business requirements.-Ensure that both reactive and proactive.

The IT Service Desk Team Leader Key Responsibilities were to: Manage and develop staff and be positive, customer focused, friendly and have a relentless attitude.Prioritise the service Support focus on meeting business requirements.Ensure that both reactive and proactive functions are in place to manage service levels.Make recommendations for the.

In the Desktop Support Officer position I was responsible for providing first and second level remote IT assistance to the ABN Group. Providing remote site first and second level IT support to ABN Group’s end user community.My Key Responsibilities were: Effectively manage incidents, problems & service requests Correct prioritisation and Categorisation of.

Responsibilities of this role:Providing Level 1 and 2 Helpdesk supportSoftware rollouts, MS Office, PC imaging, Computer Network fundamentals and Active Directory.Setup and configuration of PCs and Smartphones along with Hardware and Software support.Collaborating with Level 3 Team for escalation of high priority incidents and problems.Logging incidents.