Michael P Hendricks Email & Phone Number

United States

Tucson, Arizona, United States

Chatsworth, California

San Diego, California

Currently working at Second Chance in San Diego, CA as the Sr. Facilities and Safety Manager to assist the organization in developing and implementing new policies, procedures and updating and streamlining the way the company implements and uses techniques as well as updating and placing into policy new Fire & Safety Measures company wide.

Seattle, Washington

Overseen a High End Not For Profit Retirement Community Facilities consisting of 11 floors which include a Facilities Staff of over 8 Technicians, several Kitchens, Fitness Center, Salt Water Pool, 5 Elevators, Boiler System, Exterior Garden and Greenhouse Facility and numerous other major facility mechanicals.Training staff to perform in-house work on all facility mechanical along with resident issues regarding HVAC, Plumbing, Appliance Repair and misc. hardware applications.I’ve personally set up an LED Retrofitting project I’m overseeing and performing myself on the exterior garden area so as to upgrade all incandescent and CFL lighting to brighter and more efficient LED for the elderly clientele we have at the facility.Process of reorganizing entire facility maintenance department parts and supplies to color code bins and keep everything more controlled for easier access and better productivity. Working with Facilities Director on numerous items let go by previous Facility Management that need to be streamlined, reorganized and brought up to code ex: SDS Binders, Eye Wash Stations, First Aid Kits etc.

Bellevue, Wa

I overseen a 2 Phase community, Phase #1, 317 Apartments, Phase #2, 57 Apartments, Total 374 Apartments located in Downtown Bellevue, WA.Since arrival I’ve re-organized the Maintenance Shop and Housekeeping areas with color coded part bins to enable staff to locate parts quicker and obtain better productivity and less down time as well as controlling inventory which has been a prior concern with Management. Created and Inventory of all parts, tools and equipment with colored pictures, Model #, Serial # and ID tag is available and location of each item, so we can track our expenses and know what we have or possibly need along with ease in location. Created Appliance Schematic Part Binder so the staff would know exactly what part # to place on Service Request if part is needed by looking at schematic as it will show location and part #. Created manuals for residents if requested for Thermostats, HVAC system etc., created a Resident Assistance Sheet I place in the apartment after the Final Inspection so that it will explain to the new resident(s) how Appliances, Plumbing, GFCI outlets, Windows, and Main Water Shut Off Valves work and location with pictures to assist resident(s) while living at community and possibly cut back on Service Requests for simple tasks they could perform immediately, but can always call us for assistance. Created a Color Coded Make Ready Board for my office as well as a satellite Make Ready Board for the Leasing Office so everyone knows 24/7 whats walked, scheduled, done, locks changed and apt is turned, inspected and ready to rent. Created a Service Request system so to keep the Maintenance Staff on top of any requests open, closed or pending parts and gave them a log in for Yardi so they could print off any New Service Requests on weekends when I’m not available.

Coronado, California

I’m the Service Supervisor of a community consisting of 549 apartments, 18 buildings along with all the amenities, Fitness, Pool, Spa, Tennis Court, Basketball Court, Lounge, Movie Room etc.I’m in the process of training on-site maintenance staff in appliance repair, plumbing, HVAC, Electrical and Misc. Hardware application repairs and troubleshooting systems and areas before replacing parts. Currently they’re replacing parts that can be repaired or calling contractors to do most of work, but I’ve place a stop on that to train them and build their experience, knowledge and expertise so that they can advance in the industry and their career. Creating an inventory control for all tools purchased on-site before my arrival, organize and inventory all parts and supplies along with color coded bins for ease in locating parts. Create a vendor list and organize the Preventative Maintenance program to be sure all the building aspects are taken care of professionally. Appliances have been thrown into various rooms instead of repairing them, with no documentation as to why, so I’m troubleshooting all the appliances to see what can be salvaged and used or parts removed, stored and used later. I’m teaching in-house staff on how to REPAIR appliances, not REPLACE them, organized tools, parts / supplies and I’m creating procedures to get and keep service requests and make readies in-line.

(Twelve At U District & Bridges@11Th Apartment Homes) Seattle, Wa 98105

Hired on as the Maintenance Manager to oversee 3 buildings 2 communities, 1 -Twelve at U District consisting of 283 units and the other Bridges@11th consisting of 184 units for a total of 467 units.I was brought on board to train and supervise the staff, create inventory control for all tools and organize and inventory all parts and supplies at both communities at the same time create vendor lists and organize the Preventative Maintenance program to be sure all building aspects were taken care of professionally. American Campus Communities just acquired these communities from a previous company that mismanaged it severely by replacing appliances and throwing them into various rooms instead of repairing them. Tools and inventory placed in all rooms throughout the communities instead of taking it back where it was from. I have reorganized and set up over 10 rooms so far and have over 20 more to go, have taught in house staff on how to repair appliances, not replace them, organized tools, parts / supplies and created procedures to get and keep service requests and make readies in line.

(Slate & Gilbert House Apartment Homes)- Seattle, Wa 98119

Brought on board as the new Maintenance Supervisor to oversee The Slate and Gilbert House Apartments Luxury communities consisting of approx. 300+ Luxury Apartment Homes, 6 floors and 3 parking structures with 3 elevators, trash chute systems and all the amenities, Fitness Center, Full Kitchen Social Room, Play Room, wrap around decking with BBQ grills etc. all on top of mixed use developments on the ground floor. High End Stainless Steel Appliances, Granite Countertops, Vinyl Plank Flooring etc.Oversee and reorganize the community and create a new inventory control process that’s been neglected by prior management company staff to bring parts, supplies and tool inventory in control, reorganize all IT, Communication and Storage Rooms throughout the community and bring and keep budget in line while promptly servicing the residents with minimal delay.Train on-site Maintenance Staff to perform more work in-house and rely less on outside contractors regarding Plumbing, HVAC, Electrical, Appliance Repairs, IT Issues and various general mechanical areas throughout the community. Reorganizing multiple rooms that have been neglected and / or filled with maintenance parts and supplies that I’m in the process of creating a main maintenance parts / supply room and moving all parts and tools to. Inventory all tools with the brand, color, model, serial # and picture and place in inventory binder. Create a colored bin system with part #’s to organize all parts and supplies used in the community for ease of inventory control and faster availability to locate parts and complete service in a timely manner.Creating community maps with locations of all Plumbing, HVAC, Electrical, Fire System, Irrigation and IT / Data rooms on all floors so location of the main building systems in time of need with minimal delay.

Mercer Apartments Luxury Homes Mercer Island, Washington

Brought on board as the new Maintenance Supervisor to oversee the Mercer Apartments Luxury community that’s 2 phases, East Building 10 years old and West building 2 years old consisting of approx. 255 Luxury Apartment Homes, 4 floors and 2 parking structures below with 5 elevators, trash chute systems and all the amenities, Fitness Center, Swimming Pool, Spa, Dry Sauna, Full Kitchen Social Room and Tanning Bed, all on top of mixed use developments on the ground floor. High End Stainless Steel Appliances, Granite Countertops, Vinyl Plank Flooring etc.Oversee and reorganize the community and create a new inventory control process that’s been neglected by prior management company staff to bring parts, supplies and tool inventory in control, reorganize all IT, Communication and Storage Rooms throughout the community and bring and keep budget in line while promptly servicing the residents with minimal delay.Train on-site Maintenance Staff to perform more work in-house and rely less on outside contractors regarding Plumbing, HVAC, Electrical, Appliance Repairs, IT Issues and various general mechanical areas throughout the community. Reorganizing multiple rooms that have been neglected and / or filled with maintenance parts and supplies that I’m in the process of creating a main maintenance parts / supply room and moving all parts and tools to. Inventory all tools with the brand, color, model, serial # and picture and place in inventory binder. Create a colored bin system with part #’s to organize all parts and supplies used in the community for ease of inventory control and faster availability to locate parts and complete service in a timely manner.Creating community maps with locations of all Plumbing, HVAC, Electrical, Fire System, Irrigation and IT / Data rooms on all floors so location of the main building systems in time of need with minimal delay.

Redondo Beach, California

Hired on as an Operations Manager for South Bay Galleria Mall located in Redondo Beach, California to oversee the entire Maintenance Operations of the Mall including, oversight of the Maintenance, Housekeeping, Landscaping and Security Staff. Training staff to perform more duties in-house and rely less on outside contractors. Organize and rearrange numerous storage, maintenance, tile, paint and housekeeping rooms throughout the mall. Mall is in the process of renovation I upgrading as well as plans to build apts. on the rear parking lot side of the Mall. They brought me on-site because of my construction background, punching apartments during and after construction and turning over to Management. Created inventory control for all maintenance related items, maps broken down into sections that each maintenance staff member oversees and repairs all items they locate. Reorganizing and cleaning up numerous storage lockers and rooms that have been neglected for over 20+ years and need to be cleaned up and items inventories or disposed of so areas can be leased out to Mall tenants. I constructed metal shelving and bins to organize entire Maintenance Parts I Supply Inventory that's been neglected and over stocked with no control. Created an inventory list of every tool in the Mall and labeled its location on the tool so everyone knows where it belongs if found.

Millennium Woodland Hills, Woodland Hills, Ca 91367

Set up a new Market Rent Luxury Community in Woodland Hills, CA, consisting of 395 Brand New Luxury Market rent apartment, 5 floors of apartments and 7 story parking structure in the center with 2 pools, 2 spas, 2 Aqua Lounges, Bocce Ball Court and several other courtyards for resident usage. Work with Construction Superintendents walking the building before drywall went up checking for all mechanical issues like leaks, wiring corrections. Submit Warranty Request Forms to all Contractors I may have an issue with their installation and/or product in our community, follow up with them to see it was completed satisfactorily within company guidelines. Set up Maintenance and Janitorial areas, part supply rooms, Hire and train staff to perform in house maintenance, work w/General Contractor, Vendor & Contractors to be sure entire community is set to be occupied. Scheduled and overseen all contractor activity in and around the community. Walked and inspected all parking lots and concrete structure to be sure there were no issues with stability that needed immediate attention or possible capital improvements soon. Made maps of areas throughout community in relation to Fire System, Elevators, Water Shut off panels, Electrical service rooms etc. as well as a colored mapping system for Housekeeping / Porter staff to perform their services in their assigned areas. Set up contractors for day to day operations re: building amenities and systems in relation to HVAC, Plumbing, Boilers / Water Systems, Electrical, Swimming Pool, Fire System, walk accept and submit acceptance letter to the Corporate Office when Construction turns over the apts. to Management. Add any exceptions of issues that need to be repaired before they are turned over to Management; verify they've been done to Management Approval. Community was sold as of 12/18/15 Dinerstein had no community to place me, so I was laid off.

Millennium Del Rey Marina Del Rey, California

Set up and assisted construction with warranty and building issues at a new Market Rent Luxury Community in Marina Del Rey area to get prepped for sale by The Dinerstein Co. The Millennium Del Rey 191 Luxury apartments, setting up the Maintenance and Janitorial areas, part supply rooms, Hire and train staff to perform in house maintenance, work with General Contractor and Vendor / Contractors to be sure entire community is set for sale Make maps of areas throughout community in relation to Fire System, Elevators, Water Shut off panels, Electrical service rooms etc.Set up contractors for day to day operations of building amenities and systems in relation to HVAC, Plumbing, Boilers / Water Systems, Electrical, Swimming Pool, Fire System etc.Completed my tasks at the community and was transferred up to Millennium Woodland Hills in Woodland Hills, CA

Daumier Apartments Pomona, California

Set up a new 202 apartment-306 bed Luxury Student Housing community located in the Western University Health Sciences Campus in Pomona, California. Walk entire building with every contractor trade to see how systems worked and locations of equipment. Worked hand in hand with General Contractor to be sure community Punch Lists were completed in a timely and professional manner as well as all resident issues inside apartments after residents moved in were completed. Setting up all shops for Maintenance and Janitorial regarding inventory, inventory control w/color coded labels, part numbers, work with Construction Superintendent and construction workers till community is complete. Training Leasing staff on community aspects, hiring Maintenance, Janitorial and Porters for service work, Train maintenance staff when hired on building mechanicals, fire system, water control, inverter systems, HVAC systems, plumbing, electrical, lighting control system for community etc. Obtaining and organizing in binders all color codes for building exterior/interior and apartments, water valve, fire system test valves, main water shut off etc. Creating an on-call system with binder for staff to carry with them while on call so they had all necessary information with them. Scheduled and overseen all contractor activity in and around the community. Walked and inspected all parking lots and concrete structure to be sure there were no issues with stability that needed immediate attention or possible capital improvements soon. Created capital improvement spreadsheet of items needed to be addressed in the coming year. Created quad maps for housekeepers and porters so they know their area to obtain, create quad maps that are placed on all boilers indicating which boiler does what area of building. Created start up order for all maintenance parts and equipment, janitorial cleaning supplies and equipment and office supplies.

University House Fullerton Fullerton, California

Set-up and organize a New 350 unit 1189 bed Luxury Student Housing Apartment community under construction first occupancy slated for 2nd week of April 2013 Set up Maintenance shop, Janitorial room Hire all Maintenance Housekeeper / Porter staff, Create and order entire Initial Maintenance parts and supply order, Locate and negotiate contracts and service for vendors to service community, Set up computers for Outlook and other programs, Document all model & serial #'s for all appliances, fitness equipment, Electronic devices for cameras door readers TV's etc. Create on call binder for Maintenance staff, informational binder for office staff so they know how things work in the apts. as well as common areas