Michael Pace Email & Phone Number

St Louis, Missouri, United States

• Responsible for leading a team of Engineers who design and support the platforms that enableEnterprise Mobility’s adoption of AWS services• Contribute to annual and quarterly roadmaps• Prioritize, manage, and deliver technology components required for application teams to moreeasily adopt cloud services• Ensure Terraform Enterprise infrastructure, a key Infrastructure as Code (IaC) component, isavailable and performing optimally.• Monitor key performance indicators to ensure we are providing quality services to our customers• Accountable for the design and operations of Terraform, AWS services, and the associated source code (python, Go, HCL)

• Responsible for leading a team of Managers and Engineers who design and support the platforms that enable Continuous Integration / Continuous Delivery (CI/CD) pipelines • Develop department vision, strategies, and standards that align with the overall goals of the business and IT. • Partner with Application Development teams to ensure we are providing the needed capabilities in an efficient manner • Accountable for the design and operations of technologies such as Jenkins, BitBucket, Artifactory, Ansible, and other CI/CD integration points

Greater St. Louis Area

• Responsible for leading a team of Managers, Architects, and Engineers that deliver end user devices, virtual desktops (Citrix XenDesktop), published applications (Citrix XenApp and Microsoft Remote App), remote desktop services, thin clients, and remote connectivity for thousands of employees across the globe • Develop department vision, strategies, and standards that align with the overall goals of the business and IT • Collaborate with IT executive and senior leadership on strategic initiatives • Work with internal and external teams on sourcing strategies and cloud service options • Create and maintain processes for architecture, design, and operational functions • Work with key business and IT stakeholders to improve organizational workplace efficiencies • Ensure end user device compliance with corporate and PCI security standards • Accountable for key technology implementations such as a global, multi-datacenter Citrix environment and Windows 10 implementation • Key contributor to a major IT sourcing initiative • Implemented a continuous improvement process that led to a significant reduction in customer impacting issues

Greater St. Louis Area

• Develop strategic goals for the department to assist in meeting key objectives in support of the business• Mentor managerial and engineering staff members• Develop, implement, and monitor Key Performance Indicators• Effectively communicate across all levels within the organization, from the business customer to executive management• Lead the Tier III client (desktop) and server engineering teams, supporting approximately 80,000 users globally and 2,000 servers in US and international datacenters• Ensure the health and availability of all Production solutions• Assist in implementing a Tier II Windows Operations team• Develop and monitor transition to support processes

• Act as the Business Relationship Manager for the Commercial Sales organization• Responsible for all aspects of the Tech Sales program• Perform Project Management and Business Analysis for projects related to the Commercial organization• Partner with customers to understand business processes and challenges.• Identify and translate customer's needs into effective and sustainable solutions that are satisfactory to the customer and beneficial for the business. • Provide a timeline for projects and manage to that schedule. • Identify the appropriate resources for a project, using leadership skills to assign the resources to the appropriate task, and encourage their development. • Develop a working relationship and influence teams, peers, management, and customers to provide the most appropriate solution for a project• Create project budgets and monitor spending throughout project. • Defines the scope of the project, work with the stakeholders to gain approval, and monitors/manages changes throughout the project.• Provide outsourced vendor management by serving as a project manager liaison. This includes, but is not limited to, assessing contract performance, monitoring change control, monitoring schedule and cost, and coordinating and managing resources and relationships.• Manage workloads pertaining to Business Intelligence reporting, ETL, and data warehousing.

Greater St. Louis Area

•Serve as the Incident and Problem Manager, coordinating with the customer, business, and technical parties to lead large scale, cross-functional troubleshooting efforts•Operate as a Performance Manager, measuring the success of outsourced IT personnel/services and cloud infrastructure supporting multiple IT Infrastructure groups, ensuring contractual obligations are satisfied, and SLA’s and KPI’s are met.•Coordinate with all levels of management, infrastructure operations teams, application development teams, and customers during project and change implementation•Manage multi-million dollar technology budget•Define, develop, and implement standard design and processes for the enterprise SQL Server environments•Lead Disaster Recovery efforts for the Microsoft Server, IIS and SQL Server environments•Manage SQL DBA team, Web Operations Infrastructure Release Management, Incident Management, Problem Management, and Application Release Management teams, as well as externally managed services.•Manage IIS 5, 6, and 7 environments•Troubleshoot Microsoft Server, IIS, .NET, LAN, WAN, firewall, routing, SMTP, DNS, Active Directory, and other technologies•Participate on the core Infrastructure Operations Center (Network Operations Center) planning and implementation team, creating a centralized incident management team for IT Operations•Assist in the design and implementation of Windows 2008 and IIS 7•Assess staff workloads and adjust projects and assignments as necessary•Project Management•Provide regular feedback to individual contributors

•Manage Web Operations Problem Management team•Mentor direct reports in terms of process and troubleshooting steps•Provide third tier support for intranet, extranet, and internet facing web environments•Troubleshoot Microsoft Server, IIS, .NET, LAN, WAN, firewall, routing, SMTP, DNS, Active Directory, and other technologies•Work closely with application development teams to resolve current or potential issues•Develop and/or review Problem Management Reports around specific incidents•Communicate to all internal and external Web Operations customers•Design and implement standard operating procedures•Lead large scale, cross-functional troubleshooting efforts•Manage application level environmental monitors

•Architect and design intranet and extranet web environments•Lead Disaster Recovery efforts for the intranet and extranet environments•Perform Windows 2000 and 2003 system administration (hardware and software), Active Directory and Group Policy administration•Manage IIS 5.0, IIS 6.0, .NET Framework root level configuration, and SQL Server 2000 systems•Troubleshoot web applications, LAN, WAN, firewall, routing, SMTP, DNS, and other technologies•Monitor security of Windows 2000/2003, IIS, SQL, Active Directory, and management systems•Bring systems into compliance with the Windows General Host Security Standards•Monitor and audit systems and processes for compliance with the Sarbanes-Oxley Act and internal standards and communicate as applicable•Plan and implement software and server configuration deployments•Design and implement configuration management tool standards and processes•Package software, patches, and configuration settings for automated deployment with the configuration management tool (Bladelogic)•Document processes and standard operating procedures•Ensure customer satisfaction by maintaining a high level of system and application availability

•Perform general network administration, manage Dell switches and Cisco routers, troubleshoot various network connectivity or bottleneck issues•Perform general systems administration, troubleshoot server hardware and software issues, and replace internal components of workstations and servers•Server/PC hardware and software installation and troubleshooting•GoldMine administration•Manage IIS (4,5) including setting up FTP sites and websites, installing SSL keys, reviewing IIS logs, setting up reporting systems for IIS (WebTrends), installing the IISLockdown and URLScan utilities, securing the site directory structure, and recovering website content•Install and manage Microsoft SQL Server 7 and 2000 servers, as well as MySQL servers•Assist in disaster recovery planning, including determining critical systems to recover, writing and modifying recovery plans, and performing disaster recovery testing•Assist in budget planning by recommending hardware and software to be implemented on the network•Manage network security by managing enterprise and remote firewalls, IDS systems, VPN, patch management, systems security, vulnerability assessment, etc.•Implement and maintain anti-virus systems, including McAfee ePolicy Orchestrator, McAfee anti-virus, and Symantec Client Security